SIVAGAMEE DASHAN
Summary
Proven track record in enhancing customer experiences and sales revenue at Ecomm, showcasing exceptional customer service and retail sales skills. Adept at problem-solving and cash handling, consistently maintaining accuracy and efficiency. Demonstrated ability to exceed targets through teamwork and collaboration, significantly contributing to store operations and customer satisfaction. Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Ecomm
12.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Administration Clerk
Lim Soon Poh
11.2022 - 03.2023
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
Cashier
Ninso
02.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - COMPUTER APPLICATION
Unifield International College
MALAYSIA12.2019
No Degree - Business Administration
Unifield International College
Malaysia12.2019
No Degree - English Communication
Unifield International College
Malaysia12.2019
No Degree - Computer Maintenance
Unifield International College
Malaysia09.2019
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Retail Sales
- Store Opening and Closing
- Flexible Schedule
- Stocking and Receiving
- Store maintenance
- Retail Store Operations
- POS system operations
- Display Setup
- Order Processing
- Honest and Dependable
Languages
tamil
Bilingual or Proficient (C2)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Retail Sales Associate
Ecomm
12.2023 - Current
Administration Clerk
Lim Soon Poh
11.2022 - 03.2023
Cashier
Ninso
02.2020 - 09.2022
No Degree - COMPUTER APPLICATION
Unifield International College
No Degree - Business Administration
Unifield International College
No Degree - English Communication
Unifield International College
No Degree - Computer Maintenance
Unifield International College
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