Driven by a passion for excellence in hospitality, I leveraged my active listening and menu memorization skills at La Braceria Restaurant to enhance guest experiences, achieving positive feedback through efficient teamwork and customer service. My adeptness in both social perceptiveness and using hand tools contributed to surpassing productivity goals and fostering customer loyalty.
Hi, I’m
Sivaa Rhuban
Summary
Overview
5
years of professional experience
Work History
La Braceria Restaurant
Restaurant Waiter
09.2023 - Current
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Beyonics Precision (M) Sdn.Bhd
Production Worker
07.2020 - 10.2022
Job overview
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Aeon Mall,Johor
Cashier
12.2019 - 05.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
SMK KOTA KULAI MALAYSIA,JOHOR
from SPM
University Overview
Skills
- Service Orientation
- Active Listening
- Social perceptiveness
- Critical Thinking
- Active Learning
- Teamwork and Collaboration
- Hand and power tools
- Order Taking
- Menu Memorization
- Hospitality service expertise
- Menu Recommendations
Timeline
Restaurant Waiter
La Braceria Restaurant
09.2023 - Current
Production Worker
Beyonics Precision (M) Sdn.Bhd
07.2020 - 10.2022
Cashier
Aeon Mall,Johor
12.2019 - 05.2020
SMK KOTA KULAI
from SPM
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