SIUT AI LING
Singapore
Summary
Seasoned Senior Property Executive with over 20 years of extensive experience in property and township management, Demonstrated expertise in ensuring tenant satisfaction, driving operational efficiency within the team. Adept at budget management. Committed to optimizing tenant experiences while maintaining strong relationships with stakeholders. Seeking to leverage extensive experience and leadership skills to contribute to the success of a dynamic real estate organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Executive, JTC Summit, TechPlace II (Team Lead)
Ascendas Services Pte Ltd
07.2019 - Current
- Overseeing day-to-day facility operations, including maintenance, security, and cleanliness
- Coordinated scheduling and supervision of maintenance staff, ensuring coverage and efficient use of resources
- Monitored building systems and equipment, identifying and resolving issues promptly to minimize downtime
- Contributed to the development and implementation of emergency preparedness plans and procedures
- Conducted regular inspections and audits to maintain compliance with health, safety, and environmental regulations
- Supported procurement activities for facility supplies and services, negotiating contracts and managing vendor relationships
- Prepared documentation and reports for facility management, summarizing operational activities and highlighting key metrics
- Main document controller for the company’s Integrated Management System (IMS), also the IMS portal owner, managing the SOPs and related documents uploaded in said portal
- Conduct internal audit to other clusters and properties and ensure that operations are in line with current SOPs.
- Prepare comprehensive training plans for interns deployed to the property, guiding them on the daily operations.
Senior Property Executive, JTC Summit
Ascendas-Singbridge Pte Ltd
10.2018 - 06.2019
- Implemented comprehensive maintenance schedules for all facilities, ensuring optimal functioning and compliance with current standards
- Managed a team of 4 maintenance technicians and 6 security officers, providing training and overseeing their daily activities
- Planned and executed facility improvement projects, including fitting-out and cyclical upgrades, within budget and timeline constraints
- Developed and maintained relationships with JTC management, vendors and contractors, negotiating contracts and ensuring service level agreements were met
- Conducted regular inspections to identify areas for improvement and ensure adherence to regulatory requirements
- Managed facility budgets and expenses, achieving [specific cost-saving metric or efficiency improvement]
- Prepared reports and presentations for senior management, detailing facility performance and recommending strategic improvements.
Property Manager, Nee Soon Town Council (Kebun Baru Division)
EM Services Pte Ltd
09.2017 - 09.2018
- Liaise with Advisor, grassroots organisations and leaders in regards to town improvement and estate matters in Kebun Baru
- Main co-ordinator of term contracts in NSTC for Building Tradesman Works, Enforcement on Outdoor Display Area, Security Services
- Main co-ordinator of Temporary Occupational Licenses (TOL) on rooftops for NSTC, including the data compilation of all rooftop antennas and installation works in Nee Soon GRC
- Main co-ordinator for Technical Audit for NSTC, liaising with internal technical audit team following up with reports and presentation upon the completion of the audit
- Trainer in Nee Soon Town Council, conducting OJT training to guide new officers on their job and phase them in progressively.
Assistant Property Manager, Nee Soon Town Council (Kebun Baru Division)
EM Services Pte Ltd
07.2017 - 08.2017
- Assisted in the management of Kebun Baru ward, overseeing day-to-day operations and tenant relations.
- Responded promptly to resident inquiries, concerns, and maintenance requests, ensuring high resident satisfaction and retention.
- Conducted property inspections and walkthrough, identifying maintenance needs and coordinating repairs and upgrades.
- Prepared and maintained accurate property records, including financial transactions, maintenance logs, and resident communications.
- Supported the property manager in budget preparation and financial reporting, monitoring expenses and optimizing property profitability.
- Collaborated with vendors and contractors to obtain competitive bids for maintenance and repair projects, ensuring cost-effective solutions.
- Attended RC and CCC meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Senior Property Executive, Nee Soon Town Council (Kebun Baru Division)
EM Services Pte Ltd
04.2016 - 06.2017
- Conduct site inspections to the properties under her charge and deploy term contractors to rectify any defects found in the estate
- Ensure that the works are satisfactorily completed by the term contractors within the stipulated timeframe
- Attending to feedbacks and requests by residents and clients such as our grassroots leaders and residents’ committees
- Liaising with other government departments to resolve the issues on site.
Senior Contracts Executive cum Resident Technical Officer, Contracts & Project Management
EM Services Pte Ltd
08.2012 - 05.2016
- Supervised and managed on-site construction activities, ensuring compliance with building codes, regulations, and project specifications
- Conducted regular inspections and quality checks to monitor construction progress and adherence to safety standards
- Liaised with architects, engineers, and subcontractors to resolve technical issues and ensure smooth project execution
- Reviewed construction drawings, specifications, and materials to verify conformity and suitability for construction activities
- Prepared and maintained accurate daily reports, documenting site activities, progress, and any deviations from plans
- Managed construction documentation, including permits, approvals, and certifications, to ensure project compliance and facilitate inspections
- Coordinated and conducted handover inspections, ensuring completion of defects rectification works prior to client handover.
Senior Property Officer, East Coast Town Council
EM Services Pte Ltd
12.2009 - 08.2012
- Carry out inspection on public housing facilities /commercial buildings
- Identify building defects and propose for rectifications works
- Supervise the contractors who perform the maintenance and improvement works
- Manage arrear cases
- Attend to night meetings/ Town Council events when necessary
- Attend to residents/tenants’ feedback.
Senior Property Officer, Sembawang Town Council
EM Services Pte Ltd
06.2001 - 11.2009
- Carry out inspection on public housing facilities /commercial buildings
- Identify building defects and propose for rectifications works
- Supervise the contractors who perform the maintenance and improvement works
- Manage arrear cases
- Attend to night meetings/ Town Council events when necessary
- Attend to residents/tenants’ feedback.
Education
Diploma in Building and Real Estate Management -
Ngee Ann Polytechnic
01.2001
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Competent in written and spoken English and Mandarin
- Property Management
- Team Leadership
- Tenant Relations
- Budget Management
Training
- Workshop on "Effective Assertive Comunnication Skills".
- Work-At-Height for Supervisors.
- Course on "Landscape Maintenance and Management in HDB Estates".
- Accredited Resident Technical Officer (RTO) : 1 March 2014 – 31 December 2015.
- Course on "Management of Water Service Installation"
- Course on “Develop a Risk Management Implementation Plan”.
- Course on “Vector Control”.
- Course on "Pest Control for FM Professionals".
- Course on "Building Indoor Air - What It Takes To Enhance The Quality".
- Course on "Perform Cleaning of Public Residential Estates".
- Course on "Specific Quantity Surveying in Estate Upgrading Works".
- Course on "Concrete Inspection & Repair".
- Course on "Construction Safety - Qualified Site Supervisor".
- Course on "Foundation Supervision".
- Course on "Supplementary Cementitious Materials for Reinforced Concrete".
- Course on "WSH Health Control Measures - 4".
- Course on "Implement Operations for Service Excellence".
- Course on "Respond to Service Challenges".
- Course on "Coach for Service Performance".
Certification
- Fire Safety Manager - SCDF & BCA
- Implement Incident Management Process - WSQ
- Respond to Fire Incident in Workplace - WSQ
- Work-at-Height for Supervisors - NTUC Learning Hub
- Develop a Risk Management Implementation Plan - WSQ
- Workplace Safety and Health Control Measures-4 - WSQ
- Perform cleaning of public residential estates - WSQ
- Coach for Service Performance - WSQ
- Respond to Service Challenges - WSQ
- Implement Operations for Service Excellence - WSQ
- Management of Water Service Installations - BCA
- Pest Control for FM Professionals - Ngee Ann Polytechnic
Culinary
Passionate about exploring different cuisines and experimenting with new recipes in my spare time. Successfully creating a delicious meal can be incredibly rewarding. The sense of accomplishment from a well-executed dish or a complex recipe is a significant part of the passion.
Cooking for others and sharing meals can strengthen social bonds and provide emotional support. The communal aspect of food can be very uplifting. In addition, the rhythmic actions of chopping, stirring, and kneading can be soothing and meditative. It's a form of stress relieve for me.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Senior Executive, JTC Summit, TechPlace II (Team Lead)
Ascendas Services Pte Ltd
07.2019 - Current
Senior Property Executive, JTC Summit
Ascendas-Singbridge Pte Ltd
10.2018 - 06.2019
Property Manager, Nee Soon Town Council (Kebun Baru Division)
EM Services Pte Ltd
09.2017 - 09.2018
Assistant Property Manager, Nee Soon Town Council (Kebun Baru Division)
EM Services Pte Ltd
07.2017 - 08.2017
Senior Property Executive, Nee Soon Town Council (Kebun Baru Division)
EM Services Pte Ltd
04.2016 - 06.2017
Senior Contracts Executive cum Resident Technical Officer, Contracts & Project Management
EM Services Pte Ltd
08.2012 - 05.2016
Senior Property Officer, East Coast Town Council
EM Services Pte Ltd
12.2009 - 08.2012
Senior Property Officer, Sembawang Town Council
EM Services Pte Ltd
06.2001 - 11.2009
Diploma in Building and Real Estate Management -
Ngee Ann Polytechnic
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