SITU WEIQIANG
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Consultant / Project Base
Bistro Marina and Wine Bar
07.2025 - 09.2025
- Designed successful promotional events that attracted new customers while retaining existing ones, boosting overall social media performance online .Coordinated with graphic design team to create visually appealing infographics, .
Store Manager
Mobot
09.2023 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Management of Google review, facebook accounts, which led to more efficient and timely campaign launches.
Marketing Executive
PRINCETON MEDICAL PTE LTD
01.2021 - 10.2022
- Conducted regular meetings with team to discuss issues on social media posting , Identified trends facebook content , arrange facebook live broadcasting and updates.
- Introduced new methods, practices, and systems to reduce turnaround time logistic for all the our clinics treatment machines
- Identified trends facebook content and assessed opportunities to improve processes and execution on the stock inventory .
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
- Defined standardized criteria for adoption of third-party deliverables within website infrastructure.
- Troubleshot issues with websites and fixed scripting and use issues.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Worked with art directors to create dynamic websites.
Senior Product Specialist
Courts (singapore) pte ltd
02.2009 - 11.2019
- Assisted with demonstrations for products to showcase functionality.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new junior sales representatives.
- Handling in house credit sales
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- solve problems and handle customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handler trade show & road show setup
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked with loss prevention in monitoring shopper behavior.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Brand Promoter
HP
06.2007 - 12.2008
- Actively engaged customers to provide general assistance and information on store merchandise.
- to solve problems and handle customer concerns on the after sales product.
- Maintained tidy and organized store display to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales and customer satisfaction through personalized servicing.
Brand Promoter
NEC
01.2006 - 05.2007
- Identified interest in customers by explaining products and initiating conversations.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage customer to chose our computer.
- Worked within retail environments to boost product awareness, meeting and exceeding established sales goals.
- Identified product features to promote in ad campaign.
Education
Digital Marketing Programme Workshop in Influencer
Four Media Pte Ltd
Singapore09.2022
L.C.C.I Business English
THAME Business School
Singapore01.1996
NTC2 Maintenance Fitting
Geylang Serai ITE
Singapore01.1994
Skills
- Sales
- Startups and Acquisitions
- Staff Motivation
- Retail Merchandise Quality Standards
- Inventory Management
- Store Displays
- Staff Training
- Operations Management
- Security System Monitoring
- Staff Supervision
- Customer Service
- Work Planning and Prioritization
- Outstanding Communication Skills
- Expertise in digital channels (which include social media) but also implies a responsibility for the company's digital brand presence and reputation
Accomplishments
- SINGAPORE RETAIL ASSOCIATION (SRA ) Excellent Service Award (EXSA)- 2 sliver , 3 gold and 1 star
Timeline
Consultant / Project Base
Bistro Marina and Wine Bar
07.2025 - 09.2025
Store Manager
Mobot
09.2023 - 08.2024
Marketing Executive
PRINCETON MEDICAL PTE LTD
01.2021 - 10.2022
Senior Product Specialist
Courts (singapore) pte ltd
02.2009 - 11.2019
Brand Promoter
HP
06.2007 - 12.2008
Brand Promoter
NEC
01.2006 - 05.2007
Digital Marketing Programme Workshop in Influencer
Four Media Pte Ltd
L.C.C.I Business English
THAME Business School
NTC2 Maintenance Fitting
Geylang Serai ITE
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