Sitti Nurijam
CASHIER
Malaysia,Johor
Summary
Dynamic and results-driven professional with extensive experience as a Supervisor at Flamingos Mangos, excelling in team collaboration and customer service. Proven track record in enhancing team productivity and reducing turnover through effective leadership and decision-making. Skilled in safe food handling and maintaining high standards of food safety compliance.
As well a good Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Work History
Waiter's Teamleader
Tipsy Collective
Sentosa
04.2023 - 05.2026
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Supervisor
Flamingos Mangos
Sembawang Estate, Singapore
12.2021 - 04.2023
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
The Rubinah
Punggol, Singapore
05.2018 - 11.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Cleaner Supervisor
IPM
Pasir Panjang
05.2016 - 02.2017
- Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
- Worked closely with human resources personnel to recruit highly skilled cleaners who shared our values of professionalism, integrity, customer satisfaction.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Implemented an ongoing training program that kept staff informed of the latest industry trends, techniques, and tools in commercial cleaning operations.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
Skills
- Safe food handling
- Order accuracy
- Table setting
- Decision-making
- Team collaboration
- Food safety
- Customer service
- Strong multitasking
- Cash handling
- Time management
- Attention to detail
- Verbal and written communication
- Accurate money handling
Timeline
Waiter's Teamleader - Tipsy Collective
04.2023 - 05.2026
Supervisor - Flamingos Mangos
12.2021 - 04.2023
Supervisor - The Rubinah
05.2018 - 11.2021
Cleaner Supervisor - IPM
05.2016 - 02.2017