Opera Cloud / Opera V5
Siti Zulaiha
Assistant Club Manager / Front Office Trainer
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Training Manager
The Fullerton Hotels Singapore
08.2022 - Current
- Helping our learners achieve their learning goals and develop the skills they need to succeed in the respective industry.
- Oversee the full spectrum of training operations from developing courses, enrollment, facilitating the training and assessment sessions, certificate issuance to evaluation.
- Review training policy from time to time.
- Design and develop engaging and effective courses/training programmes for adult learners of different skill levels
- Conduct courses/training programmes using a variety of instructional methods covering theory or practical skills.
- Ensure the timely submission of training documents from various departments and public learners.
- Maintain and update training records or course content
Assistant Club Manager
The Fullerton Hotels Singapore
03.2014 - Current
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Maintained high standards of cleanliness throughout the facility by coordinating regular maintenance and cleaning tasks with staff.
- Contributed to revenue generation efforts through upselling products or services to current members when appropriate.
- Supported club operations by managing schedules, staff training, and inventory control.
- Assisted in budget preparation by monitoring expenses and identifying cost-saving measures within the facility''s operations.
- Built strong relationships with members through active listening, empathy, and personalized attention.
- Prepared monthly reports and budgets to track revenue and expenses.
Banquet Supervisor
Holiday Inn Orchard City Centre
01.2009 - 01.2014
- Directed and managed banquet functions for 200 to 300 person event.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
Education
Sports Studies
Diploma In Sports And Exercise Science
PSB Academy 04.2001 -
O Levels
Riverside Secondary School
Woodlands 04.2001 -
Skills
Leadership training
Certification
Certificate in Hotel and Accommodation Services
Software
FCS
SCM ordering system
Accomplishments
Receptionist of the year 2014
-Finalist
EXSA Gold / Silver Award
-Consecutive awards throughout the years
Timeline
Food Safety and Hygiene
10-2023
Training Manager
The Fullerton Hotels Singapore
08.2022 - Current
Coach for Service Performance
06-2020
Assistant Club Manager
The Fullerton Hotels Singapore
03.2014 - Current
Certificate in Hotel and Accommodation Services
07-2012
Banquet Supervisor
Holiday Inn Orchard City Centre
01.2009 - 01.2014
Sports Studies
Diploma In Sports And Exercise Science
04.2001 -
O Levels
Riverside Secondary School
04.2001 -
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