Siti Shafiqah Jalil
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
IFly Indoor Skydiving
12.2017 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Informed customers of upcoming promotions and deals to boost sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Barringham International Pte Ltd
02.2015 - 02.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Call Center Operator
Antasis
02.2014 - 01.2015
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Achieved a high first-call resolution rate by quickly identifying issues and providing appropriate solutions.
- Streamlined operations with consistent adherence to company policies and procedures related to call center tasks.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Retail Sales Associate
Royal Sporting House (BEBE)
07.2011 - 12.2013
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Telemarketer
M.Y Marketing
11.2008 - 11.2010
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Utilized sales techniques to build customer interest and close sales.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
Education
NITEC - Retail Management
ITE College East
Simei01.2017
GCE N Level -
Bedok North Secondary School
Bedok11.2016
PSLE -
Yu Neng Primary School
Bedok, Singapore11.2002
Skills
- Customer Needs Assessment
- Customer Relationship Management
- Account Management
- Issue Escalation
- Product Sales
- Customer Engagement
- Team Training and Development
- Call Center Experience
- Complaint Handling
- Product Knowledge
- Computer Literacy
Timeline
Customer Service Executive
IFly Indoor Skydiving
12.2017 - 08.2019
Administrative Assistant
Barringham International Pte Ltd
02.2015 - 02.2017
Call Center Operator
Antasis
02.2014 - 01.2015
Retail Sales Associate
Royal Sporting House (BEBE)
07.2011 - 12.2013
Telemarketer
M.Y Marketing
11.2008 - 11.2010
NITEC - Retail Management
ITE College East
GCE N Level -
Bedok North Secondary School
PSLE -
Yu Neng Primary School
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