Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siti Raudah Mohamad Zan

Summary

Proactive Admin Executive with extensive experience in administrative support, procurement, and customer service. Successfully implemented efficient processes, improved customer satisfaction, and managed confidential information with discretion. Skilled in data entry, documentation, and team leadership, bringing strong organizational and problem-solving abilities to advance organizational goals.

Overview

13
13
years of professional experience

Work History

Admin Executive

Mei Sei International Pte Ltd
11.2023 - Current
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Collected data, input records, and protected electronic files.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
  • Spearheaded transition to new email system, significantly reducing communication delays within organization.
  • Developed comprehensive filing system, enabling quicker access to critical documents and reducing misplacement incidents.
  • Assigned tasks and directed team of office clerks.
  • Coordinated events and worked on ad hoc projects.

Admin Assistant

Nanyang Technological Institute, Singapore
02.2023 - 08.2023
  • Provided teaching support in areas of student care, including academic mentoring and logistics coordination.
  • Managed processes for assignment and re-assignment, TR booking, WSS claims, and training logistics.
  • Assessed teaching support program and delivered comprehensive reports and statistics at the semester's end.
  • Provided pastoral support, coordinated case management, and maintained accurate records in the Student Care System.
  • Assisted in alumni activities and supported the SCSE Freshmen Orientation program.
  • Managed purchasing activities using Ariba, including raising requisitions and goods receipts.

Purchaser Cum Admin Assistant

Yew Choon Pte Ltd, Singapore
06.2022 - 01.2023
  • Negotiated with suppliers, vendors and other representatives.
  • Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Maintained complete documentation and records of all purchasing activities.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Implemented a centralized purchasing system, increasing efficiency and reducing redundancies.
  • Reduced order processing time by streamlining purchasing processes and documentation.
  • Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
  • Improved supplier relationships, resulting in better product quality and delivery times.
  • Evaluated vendor performance, ensuring compliance with company standards and expectations.

Outbound Call Centre Associate

ST Engineering, Singapore
08.2021 - 12.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Call Centre Agent

In Call System, Singapore
09.2015 - 10.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Data Entry Clerk

ExxonMobil Asia Pacific, Singapore
02.2015 - 08.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Customer Service Officer

Coca Cola Beverages, Singapore
10.2014 - 02.2015
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Consistently upheld a strong knowledge base in order to effectively assist customers with product inquiries and recommendations.

Documentation Admin

Ceva Logistics, Singapore
09.2013 - 09.2014
  • Modeled innovative solutions to respond to organizational needs.
  • Interviewed software engineers, support staff and quality assurance personnel to understand functionality for documentation needs.
  • Created information architecture to format content and method of distribution.
  • Oversaw performance of team of technical writers, assigned resources and updated management on projects
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Produced on-time communications in support of new product submissions for regulatory agencies.
  • Streamlined filing processes for improved efficiency, resulting in decreased retrieval times for essential documents.
  • Reduced errors by implementing standardized templates for common documents used across departments.
  • Increased productivity by automating repetitive tasks using document management software tools.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines without sacrificing quality or attention to detail.

Sales Advisor

BALS PTE LTD - Franc Franc Singapore
02.2012 - 08.2013
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Responded to in-person and telephone requests for information about company offerings.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Education

High School Diploma -

SSTC INSTITUTE
SINGAPORE
04.2019

No Degree - NITEC IN FACILITIES TECHNOLOGY

ITE COLLEGE EAST
SINGAPORE
12.2012

Skills

  • File Management
  • Administrative Management
  • File Organization
  • Customer Relations
  • Appointment Scheduling
  • Document Preparation
  • Administrative Leadership
  • Report Generation
  • New employee orientations
  • Customer service understanding
  • Expense Reporting
  • Customer Service
  • Microsoft Office
  • Invoice Management
  • Administrative Support
  • Critical Thinking
  • Documentation and Recordkeeping
  • Time Management
  • Calendar and Scheduling Software
  • Team Leadership
  • Work Coordination
  • Document Filing and Retrieval
  • Honest and Dependable
  • Administrative Policies
  • Payroll Processing
  • Staff Training
  • Mail handling

Languages

Malay
Advanced (C1)

Timeline

Admin Executive

Mei Sei International Pte Ltd
11.2023 - Current

Admin Assistant

Nanyang Technological Institute, Singapore
02.2023 - 08.2023

Purchaser Cum Admin Assistant

Yew Choon Pte Ltd, Singapore
06.2022 - 01.2023

Outbound Call Centre Associate

ST Engineering, Singapore
08.2021 - 12.2021

Call Centre Agent

In Call System, Singapore
09.2015 - 10.2017

Data Entry Clerk

ExxonMobil Asia Pacific, Singapore
02.2015 - 08.2015

Customer Service Officer

Coca Cola Beverages, Singapore
10.2014 - 02.2015

Documentation Admin

Ceva Logistics, Singapore
09.2013 - 09.2014

Sales Advisor

BALS PTE LTD - Franc Franc Singapore
02.2012 - 08.2013

High School Diploma -

SSTC INSTITUTE

No Degree - NITEC IN FACILITIES TECHNOLOGY

ITE COLLEGE EAST

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Siti Raudah Mohamad Zan