Siti Raidah Huda Mohamad

Medical Industry

• Address HR queries for APAC, ensuring swift resolutions and high satisfaction levels.
• Streamline APAC HR operations through systematic case management, achieving consistent SLA compliance while managing employee inquiries across multiple channels.
• Oversee employee benefits and rewards, ensuring compliance and timely processing.
• Support HR cycles like onboarding, offboarding, maintaining confidentiality and policy adherence.
• Design and implement enhanced HR service delivery frameworks, introducing automated workflows that reduce processing time and minimize errors.
• Maintain meticulous documentation standards for personnel files while coordinating cross-regional immigration compliance and visa processing.
• Foster positive employee experience through responsive HR support, managing comprehensive benefits programmed and rewards schemes across APAC.
• Played a pivotal role in process improvements by identifying opportunities for streamlining HR operations and reducing error rates. Continuously evaluate and improve HR processes to enhance service delivery, reduce errors, and improve customer satisfaction. Contribute to global HR projects, update internal documentation (work instructions, FAQs, etc.), and plan for continuous improvement (CI) for better team efficiency.
• Streamline APAC HR case management through data-driven solutions, optimizing response times and enhancing service quality across multiple channels.
• Collaborated with cross-functional HR teams, legal professionals, and external vendors to ensure that HR services were delivered efficiently and aligned with global standards. Escalated complex cases to the appropriate HR teams as necessary, ensuring timely resolution and minimizing service disruptions.
• Administer expatriate employment pass renewals and cancellations, ensuring timely processing and compliance with immigration regulations across the APAC region. Provide support for expatriate relocation, visa applications, and FKW projections.

BPO Industry

• Analyzed medical benefits usage, optimizing flexible plans and Group Hospitalization Scheme.
• Conducted exit interviews, tracked attrition trends, and ensured policy compliance.
• Streamlined employment pass management for expatriates while ensuring MDEC compliance, optimizing foreign worker quota allocation and managing comprehensive benefits administration.
• Spearheaded employee engagement initiatives through wellness programmed, festival celebrations, and recognition schemes, fostering positive workplace culture.
• Executed precise payroll processing and bonus calculations while maintaining meticulous employee records and documentation in compliance with local regulations.
• Facilitated seamless HR operations through efficient query resolution, benefits administration, and implementation of employee-centric global initiatives.
• Managed end-to-end employee benefits administration, including medical claims processing and flexible benefits optimization, enhancing operational efficiency
• Developed comprehensive People Insight reports analyzing attrition patterns and leave trends, enabling data-driven HR strategy decisions
• Facilitated seamless HR operations through efficient query resolution and benefits administration, ensuring high employee satisfaction levels

Electronic Industry

• Streamlined HR compliance processes through Training Needs Analysis (TNA) and submission of HRDF claims to ensure compliance and maximize training funding. Coordinated in-house and public training sessions, ensuring that all technicians and operators received required certifications and ongoing training. Managed On-Job Training (OJT) and recertification processes to ensure that all employees remained compliant with industry standards.

• Enhanced employee relations through structured counselling programmes, performance monitoring, and fair disciplinary procedures by issuing formal warning letters, show-cause letters, and suspension letters when necessary. Conducted thorough Domestic Inquiries to address performance and behavior issues before initiating any termination or suspension. Focused on employee counseling and problem-solving to ensure resolution and maintain a positive work environment. Regularly updated Key Performance Indicators (KPIs) for all employees, ensuring clear communication of expectations and performance standards.

• Managed the application and renewal of foreign worker quotas at KDN, ensuring the business adhered to all local immigration and labor laws. Facilitated FOMEMA health screenings for foreign workers and ensured timely renewal and cancellation of work permits. Efficiently coordinated checkout memo (COM) processes for foreign workers at the end of their contracts.

• Responsible for approving overtime and leave requisitions, ensuring compliance with company policies and labor laws. Managed the Time Software system to update the duty roster, ensuring accurate record-keeping of work hours and attendance.

• Managed comprehensive general affairs operations including staff accommodation, transport services, and facility maintenance protocols

• Managed the submission of insurance claims and renewals for employees. Monitored employee movements (e.g., new hires, terminations, transfers) to ensure that insurance coverage remained up-to-date and compliant with internal policies.

• Assisted with the recruitment process for various levels (Operator, Technician, Officer) by screening candidates, scheduling interviews, and coordinating recruitment efforts. Facilitated the clearance process for foreign workers arriving at KLIA / Stulang Laut, and assisted with expatriate applications for international hires. Participated in recruitment efforts in Batam, Indonesia, conducting interviews and supporting regional hiring needs.

• Provided ongoing support to the HR department by preparing employee memos, internal communications, and announcements regarding company policies, events, and updates.

• Company Overview: Plastic Industry
• Key in material at SAP system
• Print labeling product
• Do stock count every month using SAP system
• Do general clerk tasks
• Plastic Industry

• Company Overview: Oil and Gas Industry
• Periodically perform Internal Quality Audits
• Follow through on jobs in plant, which have special standards and specification
• Analyze inspection and network data and produce statistical reports for program management and/or the proper state agency
• Periodically review the effectiveness of the Quality Assurance & Quality Control Manual and recommend enhancements with proper documentation and corrective actions
• Verify production ISO procedures are being followed
• Document any non-conformity into computer database
• Initiates corrective actions and notifies employees of necessary tasks
• Assist with organizing and facilitating internal and external QMS audit
• Oil and Gas Industry