Siti Rahayu Binte Rehan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance Make Up Artist
Self Employed
12.2022 - Current
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Specialized in TVC film makeup for Corporate Shoots
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Conferred with producers, customers and performers to determine desired appearance.
- Attended hair, makeup classes and seminars to stay up-to-date on latest trends.
Freelance Production Assistant
Self Employed
08.2022 - Current
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Created and updated records and files to maintain document compliance.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Monitored production budget to track expenditures and control costs.
- Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
Auxiliary Police Officer
Certis Security Limited
02.2020 - 08.2022
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
Customer Service Officer
Fitness First
05.2018 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Established and accurately prepared customers accounts to complete new purchases.
- Promoted company brand and unique offerings through personalized customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Telemarketer
Citibank
01.2018 - 04.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily and weekly sales reporting using assigned tools.
- Recorded contact information of customers and potential customers in internal database.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Waitress
Bakerzin Private Limited
05.2016 - 12.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Guest Relations Intern
Wild Life Reserve Singapore
07.2015 - 11.2015
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 40 people on scheduled tours.
- Collected and deposited payments from guests.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Established positive relationships with tour members through fun and engaging conversation.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Retail Assistant
IORA
06.2014 - 07.2015
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree - Diploma in Business Administration
Psb Academy
Singapore08.2017
No Degree - NITEC in Travel And Tourism
Institute Of Technical Education (ITE)
Singapore12.2015
Skills
- Team Building
- Verbal Communication
- Data Entry
- Written and Verbal Communication
- Customer Service
- Organization and Time Management
- Google Drive
- MS word, Excel, Powerpoint
- Problem-Solving
Certification
- Singapore Workforce Skills Qualification : SVCF-CF-103C-1 Respond to Service Challenges
- Singapore Workforce Skills Qualification : SVCF-CS-101C-1 Provide Go-the-Extra-Mile Service
- Singapore Workforce Skills Qualification : SEC-OBS-1002-1.1 Threat Observation
- Singapore Workforce Skills Qualification : SEC-SOP-2013-1.1 Self-defense
- Singapore Workforce Skills Qualification : SEC-ICM-2003-1.1 Incident Response
- Singapore Workforce Skills Qualification : SEC-SOP-2007-1.1 Guard and Patrol
- Singapore Workforce Skills Qualification : SVCF-CS-102C Project a Positive and Professional Image
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Freelance Make Up Artist
Self Employed
12.2022 - Current
Freelance Production Assistant
Self Employed
08.2022 - Current
Auxiliary Police Officer
Certis Security Limited
02.2020 - 08.2022
Customer Service Officer
Fitness First
05.2018 - 11.2019
Telemarketer
Citibank
01.2018 - 04.2018
Waitress
Bakerzin Private Limited
05.2016 - 12.2017
Guest Relations Intern
Wild Life Reserve Singapore
07.2015 - 11.2015
Retail Assistant
IORA
06.2014 - 07.2015
No Degree - Diploma in Business Administration
Psb Academy
No Degree - NITEC in Travel And Tourism
Institute Of Technical Education (ITE)
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