Summary
Overview
Work History
Education
Skills
MAIN ATTRIBUTIONS
Timeline
Generic

Siti Nur Syuhada Puteri Kamsani

Admin, Customer Care

Summary

Professional with strong background in administrative support and office management. Adept at coordinating schedules, managing communications, and ensuring operational efficiency. Emphasizes team collaboration and consistent achievement of results, adapting seamlessly to changing requirements. Known for reliability, organizational skills, and proactive approach in fast-paced environment.

Overview

7
7
years of professional experience
2
2
Languages

Work History

DIRECTOR SECRETARY

FAMILY PODIATRY CENTRE PTE LTD
07.2025 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Bolstered executive decision-making, conducted preliminary research on potential business ventures.

ADMIN, HR CUM ACCOUNTANT

RIDE AND DRIVE MOTORSPORT
08.2024 - 07.2025
  • Office Management: Overseeing daily office operations, including managing supplies, equipment, and facilities, to ensure a smooth work environment.
  • Record Keeping: Maintaining organized and accurate records of sales, inventory, customer information, and operational activities.
  • Document Preparation: Preparing various documents, such as invoices, purchase orders, sales agreements, and internal reports.
  • Customer Service: Handling customer inquiries, directing calls, and providing administrative support to sales and service teams.
  • Compliance: Ensuring all administrative processes comply with company policies and relevant regulations.
  • Recruitment & Onboarding: Assisting with job postings, screening resumes, scheduling interviews, and managing new employee onboarding processes.
  • Personnel Records: Maintaining confidential employee records, including contracts, leave applications, and performance reviews.
  • Payroll Support: Assisting with payroll preparation, ensuring accurate and timely processing of salaries, benefits, and deductions.
  • Employee Relations: Addressing employee queries regarding HR policies, benefits, and general employment matters.
  • HR Policies: Assisting in the implementation and communication of HR policies and procedures.
  • Bookkeeping: Managing accounts payable and receivable, reconciling bank statements, and maintaining general ledgers.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Financial Transactions: Processing financial transactions, including sales, purchases, and expenses, and ensuring accurate data entry.
  • Reporting: Preparing financial reports, such as profit and loss statements, balance sheets, and cash flow statements, for management review.
  • Budgeting Support: Assisting in the preparation of budgets, and monitoring financial performance against budgetary targets.
  • Tax Preparation: Assisting with the compilation of financial data for tax filings, and ensuring compliance with tax regulations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Inventory Valuation: Working with sales and service departments to ensure accurate valuation and tracking of vehicle inventory.

FRONT DESK MEDICAL RECEPTIONIST

FAMILY PODIATRY CENTRE PTE LTD
06.2024 - 08.2024
  • Patient management: Greeting and checking in patients, scheduling appointments, managing patient flow, and handling patient inquiries.
  • Administrative Support: Answering phone calls, managing correspondence, maintaining patient records, and processing payments.
  • Clinic Operations: Ensuring the waiting area is tidy, managing the inventory of front desk supplies, and liaising with clinical staff to ensure efficient patient care.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Problem Solving: Resolving minor patient issues and escalating complex situations to the appropriate personnel.

PERSONAL ASSISTANT CUM ADMIN

SINGCAPITAL
08.2023 - 05.2024
  • Enhanced executives' productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executives and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision-making.
  • Developed relationships with key bankers and insurers, fostering trust and rapport within the network of contacts.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

PATIENT CALL REPRESENTATIVE

NATIONAL UNIVERSITY HEALTH SYSTEM
01.2023 - 08.2023
  • Improved patient satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to patients during calls.

CUSTOMER ENGAGEMENT SPECIALIST

DELTA AIR LINES INC.
02.2022 - 12.2022
  • Answering calls internationally to attend to customers inquiries and concerns.
  • Interacting with a globally diverse group of customers and colleagues.
  • Effectively listening each unique call to identify and own customer issues.
  • Actively search for solutions to problems and making quality decisions that will be have the best outcome for all parties involved.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

CLINIC ASSISTANT

TRUCARE MEDICAL & SURGERY
12.2020 - 04.2021
  • In-charge of opening & closing of clinic.
  • Registering patients into automated database.
  • Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
  • Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
  • Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
  • Dispensing of medication, verifying patient billing information, obtaining insurance approval as appropriate & process payment.
  • Answering telephone and email inquiries from patients, scheduling appointments, sending out reminders regarding administrative matters.

STUDENT CARE TEACHER

NASCANS
01.2020 - 06.2020
  • Handling of students after school dismissal.
  • Ensuring all home and school work are done by students under supervision.
  • Basic curriculum planning that benefit and engages students of respective levels.
  • Conducting indoor & outdoor activities.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Care for student general safety and wellness.

SALES ASSISTANT

ZARA
09.2019 - 12.2019
  • Maintain responsibility for one or more sections of the store as instructed by Manager.
  • Ensure that customers are acknowledged and receive quality service.
  • Ensuring excellent standards in the stockroom by organizing & arranging efficiently.
  • Continually develop stocks knowledge and promotions based of the seasonal rotation.
  • Process sales, exchanges and refunds accurately and quickly.
  • Support management team following the sales preparation plans to achieve target.

STORE IN-CHARGE

TWELVE CUPCAKES
08.2018 - 09.2019
  • Working hand in hand with Supervisors and Higher Ops to ensure daily operations run smoothly under SOP; Manage full time and part time staffs' weekly roster.
  • On job training for all new hires.
  • In-charge of opening and closing of stores.
  • Sub in-charge of attending to customers enquiries via face to face or phone calls.
  • Checking and updating daily sales & stocks are available in order to maintain sales.
  • Liaise with 3rd party, delivery riders to ensure everything runs smoothly.
  • Ordering and receiving of stocks and miscellaneous items.
  • Consolidate daily sales report to Management Team to avoid discrepancies.
  • Assisting other outlets as and when needed, maintaining of store cleanliness.

Education

GCE N LEVEL -

DAMAI SECONDARY SCHOOL
12.2016

Skills

Customer engagement

MAIN ATTRIBUTIONS

  • Working at own initiative
  • Willingness to learn and a fast learner
  • Ability to work independently and/or under supervision
  • Maintain high standard of work under pressure
  • Able to communicate well with all levels of people
  • Meticulous & Organized

Timeline

DIRECTOR SECRETARY

FAMILY PODIATRY CENTRE PTE LTD
07.2025 - Current

ADMIN, HR CUM ACCOUNTANT

RIDE AND DRIVE MOTORSPORT
08.2024 - 07.2025

FRONT DESK MEDICAL RECEPTIONIST

FAMILY PODIATRY CENTRE PTE LTD
06.2024 - 08.2024

PERSONAL ASSISTANT CUM ADMIN

SINGCAPITAL
08.2023 - 05.2024

PATIENT CALL REPRESENTATIVE

NATIONAL UNIVERSITY HEALTH SYSTEM
01.2023 - 08.2023

CUSTOMER ENGAGEMENT SPECIALIST

DELTA AIR LINES INC.
02.2022 - 12.2022

CLINIC ASSISTANT

TRUCARE MEDICAL & SURGERY
12.2020 - 04.2021

STUDENT CARE TEACHER

NASCANS
01.2020 - 06.2020

SALES ASSISTANT

ZARA
09.2019 - 12.2019

STORE IN-CHARGE

TWELVE CUPCAKES
08.2018 - 09.2019

GCE N LEVEL -

DAMAI SECONDARY SCHOOL

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