Siti Nur Nathasha Binti Abdul Samat
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
HSBC Bank Ltd
07.2019 - Current
- Assisted customers with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Resolved customer complaints through effective communication and problem-solving techniques, enhancing satisfaction levels.
- Collaborated with team members to streamline operations, improving response times for customer requests.
- Educated customers on banking products and services, promoting financial literacy and informed decision-making.
- Supported training initiatives for new associates, fostering a collaborative learning environment within the team.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handle bulk cash withdrawals and deposits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Engineering Administrator
Sofitel Singapore Resort & Spa
09.2017 - 07.2019
- Coordinated engineering projects, ensuring timely completion and adherence to quality standards.
- Managed schedules for maintenance and repairs, optimizing resource allocation and minimizing downtime.
- Assisted in budget preparation, tracking expenses, and reporting discrepancies to management.
- Streamlined documentation processes, enhancing efficiency in project management workflows.
Education
Higher Nitec in Banking Services -
ITE College Central
Skills
Customer service
Customer support
Calm and professional under pressure
Teamwork and collaboration
MS office
Understanding customer needs
Administrative and office support
Timeline
Customer Service Associate
HSBC Bank Ltd
07.2019 - Current
Engineering Administrator
Sofitel Singapore Resort & Spa
09.2017 - 07.2019
Higher Nitec in Banking Services -
ITE College Central