SITI NURHIDAH BTE ABDUL GHANI

• Tracked and managed deadlines for IP filings.
• Utilized IP docketing software for data management and retrieval.
• Reporting: Generated reports on IP matters and deadlines for Executive or modular groups
• Supported patent/trademark transfers (inbound/outbound).
• Filing Support: Assisted with formal processes for patent/trademark filings.
• Insert and maintain client patent details in the system, ensuring data integrity and confidentiality.
• Update client correspondence, reference numbers, and KOT (Keep on Top) information in the system.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.

• Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
• Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
• Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.
• Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
• Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
• Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
• Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
• Answered incoming calls, scheduled appointments and filed medical records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Organized patient records and database to facilitate information storage and retrieval.
• Verified patient insurance eligibility and entered patient information into system.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Provided comprehensive support and general administrative assistance to the audit team, ensuring smooth and efficient operations.
• Tracking of documents – inbound/outbound
• Preparing and binding of Financial Statement

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.

Administrative & Personal Support:

• Provided comprehensive administrative support to the director and team, enhancing overall efficiency.
• Managed director's schedule, coordinated appointments, travel, and accommodations, ensuring seamless operations.
• Maintained organized filing systems (both physical and digital) for easy access to financial and operational records.
• Managed incoming communications (mail, email, phone), responding promptly and directing inquiries appropriately.
• Coordinated office events and functions, ensuring successful execution and a positive work environment.
• Oversaw office supply inventory and maintenance requests, facilitating smooth daily operations.
• Maintained confidentiality and handled sensitive information with discretion.

Financial & Accounting Support:

• Prepared accurate quotations and invoices, ensuring timely and professional communication with clients.
• Managed accounts receivable and payable, maintaining accurate financial records.
• Handled incoming bills and invoices, ensuring appropriate actions and timely payments.
• Prepared and submitted cheques for vendor and employee payroll, ensuring accurate and timely compensation.
• Banked in received cheques from clients, ensuring accurate and timely deposit.
• Monitored expenses and negotiated with vendors to secure competitive rates, reducing operational costs.
  

Customer Service:

• Served as the first point of contact for clients, providing excellent customer service and addressing inquiries via telephone and email.
• Updated and maintained client databases, ensuring accuracy and completeness of information.
• Assisted clients with inquiries and provided solutions, enhancing customer satisfaction.

HR & Employee Support:

• Prepared employment letters and managed employee leave and medical records, ensuring compliance with company policies.
• Submitted Make-Up Pay for NSmen, CPF contributions, and PIC to IRAS, ensuring compliance with statutory requirements.

Operational & Team Support:

• Managed daily operations for the video and photo team, coordinating resources and ensuring efficient workflows.
• Assisted the production team on an ad-hoc basis, providing support as needed.
• Participated in team meetings and staff training sessions, contributing to a collaborative and knowledgeable work environment.
• Contributed to a positive work environment through a professional demeanor and strong interpersonal skills.
  
  

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other outlet.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Kept customers and crew areas organized.
• Maintained a clean and organized work environment for improved customer experiences.
• Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
• Kept all prep areas clean by sweeping, mopping, and washing down counters.
• Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
• Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
• Took orders, prepared meals, and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept drawer balanced by accurately processing cash, credit and debit payments.