Siti Nurasikin Bte Senin
Summary
A highly driven individual and team player with the ability to work in a fast paced environment.Proactive,motivated and keen to learn.Excellent customer service attitude with good communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
MGL SCM LTD
IKEA ALEXANDRA
06.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Subcontract Parcel Delivery
Roadbull
15 Pandan Crescent
02.2020 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
Customer Relationship Officer
Browhaus Pte Ltd
100 Tras St
05.2018 - 12.2019
- Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
- Take in appointments through walk in and phone calls.Call in customers to remind appointments to remind appointments one day before.
- Manage and maintain the salon's tidiness and cleanliness.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Other administrative ad-hoc duties when necessary.
Beauty Advisor
Sephora
MBS
01.2016 - 11.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Serangoon Garden Secondary School
Serangoon NorthWSQ CERTS
12.2018
GCE N-LEVEL
MERCU Learning Centre
MDIS Building11.2013
PSLE
Yio Chu Kang Primary School
Yio Chu Kang12.2006
Skills
- Interpersonal Skills
- Time Management
- Attention to Detail
- Positive Attitude
Timeline
Customer Service Executive
MGL SCM LTD
06.2023 - Current
Subcontract Parcel Delivery
Roadbull
02.2020 - 08.2022
Customer Relationship Officer
Browhaus Pte Ltd
05.2018 - 12.2019
Beauty Advisor
Sephora
01.2016 - 11.2017
Serangoon Garden Secondary School
WSQ CERTS
GCE N-LEVEL
MERCU Learning Centre
PSLE
Yio Chu Kang Primary School