Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siti Nurasikin Bte Senin

Summary

A highly driven individual and team player with the ability to work in a fast paced environment.Proactive,motivated and keen to learn.Excellent customer service attitude with good communication and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Customer Service Executive

MGL SCM LTD
06.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Subcontract Parcel Delivery

Roadbull
02.2020 - 08.2022
  • Delivered packages to customer doorsteps and business offices.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.

Customer Relationship Officer

Browhaus Pte Ltd
05.2018 - 12.2019
  • Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
  • Take in appointments through walk in and phone calls.Call in customers to remind appointments to remind appointments one day before.
  • Manage and maintain the salon's tidiness and cleanliness.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Other administrative ad-hoc duties when necessary.

Beauty Advisor

Sephora
01.2016 - 11.2017
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Serangoon Garden Secondary School
Serangoon North

WSQ CERTS
12.2018

GCE N-LEVEL

MERCU Learning Centre
MDIS Building
11.2013

PSLE

Yio Chu Kang Primary School
Yio Chu Kang
12.2006

Skills

  • Interpersonal Skills
  • Time Management
  • Attention to Detail
  • Positive Attitude

Timeline

Customer Service Executive

MGL SCM LTD
06.2023 - Current

Subcontract Parcel Delivery

Roadbull
02.2020 - 08.2022

Customer Relationship Officer

Browhaus Pte Ltd
05.2018 - 12.2019

Beauty Advisor

Sephora
01.2016 - 11.2017

Serangoon Garden Secondary School

WSQ CERTS

GCE N-LEVEL

MERCU Learning Centre

PSLE

Yio Chu Kang Primary School

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Siti Nurasikin Bte Senin