Siti Nurani Amporn

• Managed traffic flow to ensure safety and compliance with regulations.
• Coordinated with team members to maintain efficient operations during peak hours.
• Monitored site conditions to identify potential hazards and mitigate risks.
• Assisted in the implementation of traffic control plans for various events.
• Adapted quickly to changing conditions, ensuring minimal disruption to traffic patterns.
• Communicated with team members using hand signals and radios.
• Directed traffic in construction sites to maintain safe conditions for workers and motorists.
• Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
• Increased compliance with traffic regulations, conducting on-site education for drivers and pedestrians.
• Supported training initiatives for new staff on safety protocols and procedures.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.

Coordinated all aspects of car carrier vessel operations at Singapore ports, focusing on safety, efficiency, and operational excellence.

• Facilitated vehicle movements and managed K-Line shipments to ensure efficient operations as a contract car jockey.
• Coordinated and executed cargo placement in vessel holds, adhering to established operational guidelines.
• Executed tally documentation processes and identified cargo discrepancies to maintain operational efficiency.
• Managed documentation verification processes as Chief Checker, liaising with Chief Officers to resolve incidents and optimize cargo operations.
• Managed safety protocols and supervised vessel operations, focusing on the handling of a wide range of cargo types including vehicles, heavy packages, and ship spares.
• Managed safety compliance initiatives and led toolbox meetings for teams of up to 200 workers, fostering a culture of safety awareness.
• Served as boarding officer, engaging with masters and chief officers to support crew welfare and operational efficiency.
• Executed comprehensive management of permits, invoices, port declarations, and cash remittance through Portnet and Tradenet systems.
• Completed BeSafe Level 2 Safety Supervision certification, focusing on effective risk assessment and safe handling of ship spares.
• Led cross-functional teams to implement process improvements and optimize resource allocation.
• Facilitated communication between departments to enhance collaboration and operational effectiveness.
• Oversaw project timelines, ensuring deliverables met quality standards and stakeholder expectations.
• Implemented cost-saving measures that improved overall operational performance without compromising quality.
• Conducted regular audits to maintain quality standards across all operations departments.
• Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.

• Analyzed customer interactions to identify trends and recommend process improvements for efficiency.
• Collaborated with cross-functional teams to streamline issue resolution and optimize customer experiences.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
• Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

• Directed emergency response operations during natural disasters and major incidents.
• Designed and executed comprehensive training programs for emergency response personnel.
• Evaluated incident reports to identify opportunities for improving operational efficiency and response strategies.
• Facilitated collaboration among diverse teams to implement large-scale drills and simulation exercises for operational readiness.
• Led national service firefighter teams in strategic firefighting and rescue missions, enhancing operational readiness.
• Oversaw deployment and functionality of firefighting pumps and equipment in critical emergency situations.
• Coordinated with senior officers to streamline task delegation and ensure effective execution of operational orders.
• Led fire investigations and enforced safety regulations through thorough inspections and compliance assessments.
• Participated in extensive training programs focused on hazmat response and first aid, improving readiness for a variety of emergency situations.
• Selected for SCDF Narcotic Officer and Enforcement Officer roles, managing critical enforcement responsibilities.
• Facilitated work improvement teams and coordinated training initiatives to optimize team performance.
• Recognized for effectively leading teams and maintaining operational discipline during critical emergencies.