Siti Nuraisa Binte Ahmad
Summary
During my time working in multiple Tourism Industry, I was given the opportunity to coordinate on multiple roles. This allows me to expand my experience on handling day-to-day guests from across the globe and business partners etc., managing and leading junior staffs during operating hours and I am also passionate about my past jobs as l enjoy meeting new people every day.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Executive
Gogreen Holdings Pte. Ltd.
11.2019 - 02.2022
- Manage sales promotions and marketing strategies on social media sites.
- Fostered lasting relationships with guests through effective communication and quick response.
- Conducted market research to identify guests needs and preferences.
- Trained new employees on customer service role, money handling and organising strategies.
Ticketing And Operations Assistant
Gogreen Segway Eco Adventure
03.2018 - 10.2019
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles.
- Conduct short training and perform guided tours on the Segway device for customers.
- Cashiering duties, issuing of tickets, manage day-to-day time slots for tours.
- Appointed as an in-charge to lead the team during operating hours.
- Appointed as an Event Coordinator - planned team building activities for schools and corporate companies.
Exhibition Development, Internship
Singapore Discovery Centre
07.2017 - 11.2017
- Provide commentary tours mainly for school groups,
- Building customer rapport and manage their needs and expectations.
- Performed multiple operational roles such as greeting, information service, guest relations, tour guiding.
Attraction Host
Wildlife Reserve Singapore, River Safari
12.2016 - 05.2017
- Delivered friendly, prompt customer service to visitors and provide short commentary tour during a moving boat ride.
- Greeting of guests, assisting in their wants and needs and providing information services.
- Checking of variety types of tickets.
Attraction Host
Sentosa Leisure Management, Wings Of Time
03.2016 - 09.2016
- Conducted pre-opening inspections to ensure all attractions were ready for daily operation.
- Ushering guest to their seats according to their purchased tickets and giving directions and lighting paths.
- To perform admission and crowd control duties.
Education
Hospitality And Tourism Management
Nanyang Polytechnic
Travel And Tourism Services
ITE College West
02.2018
GCE 'N' Levels
Tanglin Secondary School
12.2015
PSLE
Qifa Primary School
12.2011
Skills
- Opening and Closing procedures
- Point of Sale Operations
- Cash handling
- Computer skills
- Verbal communication
- Good telephone etiquette
- Team building
- Multitasking
- MS Office
- MS Excel
Hobbies
- Reading
- Cooking
- Hiking
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Sales and Marketing Executive
Gogreen Holdings Pte. Ltd.
11.2019 - 02.2022
Ticketing And Operations Assistant
Gogreen Segway Eco Adventure
03.2018 - 10.2019
Exhibition Development, Internship
Singapore Discovery Centre
07.2017 - 11.2017
Attraction Host
Wildlife Reserve Singapore, River Safari
12.2016 - 05.2017
Attraction Host
Sentosa Leisure Management, Wings Of Time
03.2016 - 09.2016
Hospitality And Tourism Management
Nanyang Polytechnic
Travel And Tourism Services
ITE College West
GCE 'N' Levels
Tanglin Secondary School
PSLE
Qifa Primary School
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