Siti Nuraisa Binte Ahmad
Summary
During my time working in multiple Tourism Industry, I was given the opportunity to coordinate on multiple roles. This allows me to expand my experience on handling day-to-day guests from across the globe and business partners etc., managing and leading junior staffs during operating hours and I am also passionate about my past jobs as I enjoy meeting new people every day.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Executive
Gogreen Segway Eco Adventure
11.2019 - 02.2022
- Managed sales promotions and marketing strategies on major social media sites.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Fostered lasting relationships with guests through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Conducted market research to identify guests needs and preferences.
- Trained new employees on customer service, money handling and organizing strategies.
Ticketing Annd Operations Assistant
Gogreen Segway Eco Adventure
07.2017 - 10.2019
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Conduct short training and perform guided tours on the Segway device for customers.
- Cashiering duties, issuing of tickets, manage day-to-day time slots for Segway Tours
- Appointed as an in-charge to lead the team during operating hours.
- Appointed as an Event Coordinator - planned team building activities for schools, companies.
Exhibition Development, Internship
Singapore Discovery Centre
07.2017 - 11.2017
- Provide commentary tours mainly for school groups, tourist, NSMen.
- Building customer rapport and manage their needs and expectations.
- Performed multiple operational roles such as greeting, information service, guest relations, tour guiding.
Attraction Host
Wildlife Reserve Singapore, River Safari
12.2016 - 05.2017
- Delivered friendly, prompt customer service to visitors and provide short commentary tour during a moving boat ride.
- Greeting of guests, assisting in their wants and needs and providing information services.
- Checking of variety types of tickets.
Attraction Management Unit, Attraction Host
Sentosa Leisure Management, Wings Of Time
03.2016 - 09.2016
- Conducted pre-opening inspections to ensure all attractions were ready for daily operation, guaranteeing seamless guest experiences.
- Ushering guest to their seats according to their purchased tickets and giving directions and lighting paths.
- To perform admission and crowd control duties.
Education
Earn And Learn Programme, Diploma - Hospitality And Tourism Management
Nanyang Polytechnic
10.2019
NITEC - Travel And Tourism Services
Institute of Technical Education
ITE College West12.2017
GCE 'N' Levels -
Tanglin Secondary School
12.2015
PSLE -
Qifa Primary School
Singapore12.2011
Skills
- Opening and closing procedures
- Point of sale operation
- Cash Handling
- Computer Skills
- Dependable and Responsible
- Verbal Communication
- Good Telephone Etiquette
- Calm Under Pressure
- Team building
- Multitasking Abilities
- MS Office
- Sabre Workspace
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Sales and Marketing Executive
Gogreen Segway Eco Adventure
11.2019 - 02.2022
Ticketing Annd Operations Assistant
Gogreen Segway Eco Adventure
07.2017 - 10.2019
Exhibition Development, Internship
Singapore Discovery Centre
07.2017 - 11.2017
Attraction Host
Wildlife Reserve Singapore, River Safari
12.2016 - 05.2017
Attraction Management Unit, Attraction Host
Sentosa Leisure Management, Wings Of Time
03.2016 - 09.2016
Earn And Learn Programme, Diploma - Hospitality And Tourism Management
Nanyang Polytechnic
NITEC - Travel And Tourism Services
Institute of Technical Education
GCE 'N' Levels -
Tanglin Secondary School
PSLE -
Qifa Primary School
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