SITI NUR AINI BINTE SULEIMAN PRANG
SHOP MANAGER
Summary
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving. Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.
Overview
15
15
years of professional experience
Work History
SHOP MANAGER
ADIDAS WINGTAI
04.2010 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer loyalty with personalized shopping experiences and excellent service.
Education
RETAIL
WSQ Diploma in Retail (Retail Operations)
SINGAPORE RETAIL ASSOCIATE - THE ADELPHISkills
Customer service
Customer engagement
Employee scheduling
Store operations
Sales promotions
Health and safety
POS systems
Store layout
Employee motivation
Visual merchandising
Task delegation
Inventory management
Performance improvement
Administrative management
KPI tracking
Professionalism
Delegation
Teamwork
Time management
Staff training/development
HOBBIES
I enjoy playing football during my free time and when there's opportunity i will sign up for local competition. I also do enjoy going to the gym pod and fixing lego.
Timeline
SHOP MANAGER
ADIDAS WINGTAI
04.2010 - Current
RETAIL
WSQ Diploma in Retail (Retail Operations)
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