Siti Nur Afrina Zuraimie
Summary
- Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery. Reliable Cafe Worker serving customer needs in an actively engaged or occupied or hectic environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual, and approachable.
- Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
- Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
- Responsible Gift Wrapper known for engaging and assisting customers. A determined employee promoting adaptability and time management skills. Willing to work hard in a solitary capacity or as part of a team. Reliable individual with expertise assisting customers with respect and kindness. An energetic Gift Wrapper with expertise at large retail organizations and used to working in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Shop Assistant
NTUC FairPrice
01.2022 - 02.2022
- Taking the temperatures of employees and customers who enter the supermarket.
- Ensure that their temperature is within the safety and health guidelines.
- Ensure that they checked in via TraceTogether app or token upon entering the supermarket.
- Ensure that they wear mask the proper way upon entering the supermarket.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Supported promotional plans by updating signage with price changes.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Removed trash, swept and mopped floors for professional appearance.
- Recommended products to customers to drive sales.
- Managed efficient cash register operations.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Coffee Barista
Maxx Coffee Singapore
11.2018 - 02.2022
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cultivated to recall customers' names and address each by name.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Temperature Screener
Vivo City
04.2021 - 06.2021
- Taking the temperatures of employees and customers who enter the mall.
- Ensure that their temperature is within the safety and health guidelines.
- Ensure that they checked in via TraceTogether app or token upon entering the mall.
- Ensure that they wear mask the proper way upon entering the mall.
Gift Wrapper
CK Tangs
11.2019 - 01.2020
- Assisted customers by helping to choose appropriate gift wrapping materials.
- Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Pleasantly greeted customers and offered to personally wrap packages.
- Provided very high level of service to all customers by employing effective communication and active listening skills.
Retail Assistant
CK Tangs
11.2018 - 01.2019
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Logged reports, expenses, receipts and sales documents into digital database.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - International Relations
SIM, University of London
Singapore08.2023
A-Level - Economics, Business, Literature
Millennia Institute
Singapore12.2020
Skills
- Competitive knowledge
- Point-of-sale systems
- Upselling and cross-selling
- Retail transactions processing
- Excellent Communication
- Flexible and Adaptable
- Self-Motivated
- Food Storage Management
- Detail-Oriented
- Product Advertising
- Coordinating Orders
- Brand Promotion
- Strong Communication and Interpersonal Skills
- Payment Processing
- Computer Proficiency and Microsoft Office
- Customer Service
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Shop Assistant
NTUC FairPrice
01.2022 - 02.2022
Temperature Screener
Vivo City
04.2021 - 06.2021
Gift Wrapper
CK Tangs
11.2019 - 01.2020
Coffee Barista
Maxx Coffee Singapore
11.2018 - 02.2022
Retail Assistant
CK Tangs
11.2018 - 01.2019
Bachelor of Science - International Relations
SIM, University of London
A-Level - Economics, Business, Literature
Millennia Institute
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