SITI NORSYAM OTHMAN

Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.

• Facilitated collaboration with State FM department members to achieve organizational goal for repair and maintainance in PO within SLA
• Handled customer complaints, resolved issues,improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintained compliance with company policies, objectives, and communication goals in monthly report to HQ
• Doing routine inspections all PO and TP Poslaju to check quality and compliance with established specifications .
• Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
• Collected, arranged, and input information if needed by HQ Team.

• Improved customer satisfaction by promptly addressing concerns and providing accurate information.
• Educated customers about billing, payment processing and support policies and procedures.
• Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
• Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
• Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
• Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
• Contributed to revenue growth by upselling products and services when appropriate, following company guidelines.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.