SITI NOOR CAHAYA BINTI MOMEN
Summary
I am a results-driven Assistant Store Manager with strong background in managing retail operations and providing excellent customer service for 5 years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Watson's Personal Care Store Pte Ltd
07.2018 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Account Assistant
Bumi Hijau Food Industries SDN. BHD
09.2017 - 01.2018
- Collected and arranged financial information and entered details into Autocount system.
- Posted customer payments by recording cash, checks and credit card transactions.
- Entered customer order details into system, accepted payments and updated accounts.
- Documented sales, customer interactions and concerns, and generated update reports for senior management.
- Prepared bills receivable, invoices and bank deposits.
- Maintained records by imaging invoices, debits and credits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Cashier
Asia Post Service
05.2013 - 07.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Used POS system to enter orders, process payments and issue receipts.
Education
BBA - Business Administration
UNIVERSITI UTARA MALAYSIA, KEDAH
SCHOOL OF BUSINESS MANAGEMENT10.2018
DIPLOMA IN LAW - LAW
UNIVERSITI SULYAN ZAINAL ABIDIN
TERENGGANU11.2013
Skills
- Product and Service Sales
- Order Management
- Sales Strategies
- Customer Service
- POS Systems Operations
- Customer Service Management
- Retail Operations
Certification
- Developing Excellent Program Young Talents at UUM Kedah.
- Community Engagement Program at Prince Of Songkhla University, Thailand.
- Exchange Student for Asean International Mobility Student at University of Indonesia, Indonesia.
Reference
Geomerlyn Ging Cofino
Store Manager
+65 91068771
Timeline
Assistant Store Manager
Watson's Personal Care Store Pte Ltd
07.2018 - Current
Account Assistant
Bumi Hijau Food Industries SDN. BHD
09.2017 - 01.2018
Customer Service Cashier
Asia Post Service
05.2013 - 07.2013
BBA - Business Administration
UNIVERSITI UTARA MALAYSIA, KEDAH
DIPLOMA IN LAW - LAW
UNIVERSITI SULYAN ZAINAL ABIDIN
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