Si Ting Tan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Full-time Administrative
Touch Childcare Centre
04.2023 - Current
- Managing good relationship with children and parents to build good rapport.
- Enhanced parent satisfaction by addressing concerns promptly and implementing effective solutions.
- Handling incoming calls and other communication via Little Lives and Emails.
- Updating paperwork, maintaining documents, and word processing
- Managed fees such as school fees and excursion fees.
Intern
Universal Studio Singapore
09.2022 - 02.2023
- Assisted in the training of new ride operators, sharing knowledge on proper ride operation and safety procedures.
- Identified potential maintenance issues during daily equipment inspections, ensuring timely repairs and minimizing downtime.
- Provided excellent customer service by answering guest inquiries and addressing concerns.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
Part-time Supervisor
Yomie
08.2021 - 08.2022
- Proficient in operating cash registers, processing payments, and handling cash.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Responsible for preparing fruits, beverages (yogurt), toppings and other ingredients for menu items
- Worked as a team with other staff to provide adequate service for every customer.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Ensured smooth operation by promptly addressing any equipment malfunctions or maintenance needs in kitchen.
Part-time Service Associates
H&M
04.2021 - 04.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Part-time Assistant Teacher
MindChamp
11.2020 - 03.2021
- Present and share ideas and feedback with Teachers and teaching assistants to enhance each student's learning experience
- Collaborated with Teachers to supervise the students' in-class work and homework
- Employment of positive discipline techniques and encouraged students to participate actively in class.
Part-time Service Associate
Arcade 1998
08.2019 - 11.2020
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Improved revenue by promoting special deals and packages to customers during peak hours.
- Assisted in the troubleshooting and repair of malfunctioning arcade machines for seamless gaming experiences.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Increased repeat business by providing exceptional customer service to patrons of all ages.
- Maintained a safe environment by monitoring guest behavior and addressing any issues promptly and professionally.
- Collaborated with team members to create a positive working environment.
- Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
- Assisted in training new staff members on company policies, safety protocols, and operational procedures within the arcade setting.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Part-time Host and Waitress
Tanjong Beach Club
07.2020 - 10.2020
- Greeting and welcoming guests
- Directing and answering customers' requests and concerns
- Work as a team to deliver excellence service to customers
- Served food and beverages to customers.
Part-time Service Associate
Liho
01.2018 - 09.2019
- Managed cash registers
- Ordering of stock and restocking of shelves
- Prepared food needed
- Responsible for preparing beverages, toppings and other ingredients for menu items
- Worked as a team with other staff to provide adequate service for every customer.
Education
Diploma in Integrated Events Management -
Republic Polytechnic
Singapore04.2023
Attained 6 GCE "O" Level subjects pass -
Hillgrove Secondary School
01.2017
Skills
- Problem Solving
- Computer Literacy
- Attention to Detail
- Administrative Support
- Time Management
- Customer Service
- Task Prioritization
- Interpersonal Skills
- Customer Relationship Management
- Able to work independently
Accomplishments
- U19s Netball Singapore, 04/2019, 08/2019, Represented Singapore for a competition against Malaysia National Team in Kuala Lumpur
- EAGLES Award 2017, 2017, 2017, Edusave Award for Achievement, Good Leadership and Service
- Edusave Scholarship 2013, 2013, 2013
Volunteer Experience
- Ren Ci Hospital, 2017, 2017, Planned activities to bond with the elderly.
- YWCA Child Development Centre, 2017, 2017, Worked with classmates to plan activities for children to play with each other.
- Flag Day, 2015, 2016, Medical Research Flag Day, Singapore Heart Foundation Flag Day
Affiliations
- Sports: Netball, Basketball, Badminton, Jogging
- Playing Guitar
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Full-time Administrative
Touch Childcare Centre
04.2023 - Current
Intern
Universal Studio Singapore
09.2022 - 02.2023
Part-time Supervisor
Yomie
08.2021 - 08.2022
Part-time Service Associates
H&M
04.2021 - 04.2022
Part-time Assistant Teacher
MindChamp
11.2020 - 03.2021
Part-time Host and Waitress
Tanjong Beach Club
07.2020 - 10.2020
Part-time Service Associate
Arcade 1998
08.2019 - 11.2020
Part-time Service Associate
Liho
01.2018 - 09.2019
Diploma in Integrated Events Management -
Republic Polytechnic
Attained 6 GCE "O" Level subjects pass -
Hillgrove Secondary School
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