Siti Mukarramah Talib

Current Portfolio:

• Developed customized reports for management, enabling data-driven decision making in pharmacy operations.
• Assisted in the development and maintenance of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Project manager for new and re-development of clinics, from planning to execution stage; involving designing of pharmacy, reviewing of shop drawings, budgeting of manpower and equipment, timeline planning, assist in set-up preparation and post handover management.
• Led and conducted regular audits of pharmacy operations to ensure clinics adhere to minimal control standards and regulations, identify areas for improvement and implement corrective actions.
• Involved in projects aimed at streamlining of pharmacy operations for increased efficiency, implementing automation systems, new software systems and protocols.
• Assisted in identifying and reviewing new, potential and current risks in pharmacy operations risk register.
• Liaised with external partners and healthcare professionals to execute new collaboration programs e.g. GP and ILTC partners.
• Evaluated staff performance to ensure meet established goals while providing coaching when necessary.

Previous Portfolio:

• Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
• Improved retail pharmacy efficiency by streamlining retail operations
• Optimized delivery processes within the pharmacy and delivery vendors to resolve and reduce operational issues without compromising accuracy or safety standards in medication delivery.

• Prepared medications, verifying accuracy of dosage, side effects, interactions, and prescription instructions.
• Reduced medication errors by diligently cross-checking medications against patients' profiles and proactively identified potential issues or discrepancies in medication orders, intervening with prescriber to resolve them before dispensing.
• Educated patients on medication usage and precautions, enhancing patient understanding and safety.
• Maintained clean and organized work environment, adhering to 6S standards.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Aided pharmacist in ensuring smooth operations daily by reviewing and editing staff duty roster.