Dynamic Pharmacy Operations Assistant Manager with a proven track record at National Healthcare Group Pharmacy, excelling in workflow optimization and procedure development. Adept at training and mentoring teams, I drive efficiency and compliance while enhancing patient safety through meticulous attention to detail and proactive problem-solving. Committed to fostering collaboration and achieving operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
National Healthcare Group Pharmacy
01.2011 - Current
Current Portfolio:
Developed customized reports for management, enabling data-driven decision making in pharmacy operations.
Assisted in the development and maintenance of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
Project manager for new and re-development of clinics, from planning to execution stage; involving designing of pharmacy, reviewing of shop drawings, budgeting of manpower and equipment, timeline planning, assist in set-up preparation and post handover management.
Led and conducted regular audits of pharmacy operations to ensure clinics adhere to minimal control standards and regulations, identify areas for improvement and implement corrective actions.
Involved in projects aimed at streamlining of pharmacy operations for increased efficiency, implementing automation systems, new software systems and protocols.
Assisted in identifying and reviewing new, potential and current risks in pharmacy operations risk register.
Liaised with external partners and healthcare professionals to execute new collaboration programs e.g. GP and ILTC partners.
Evaluated staff performance to ensure meet established goals while providing coaching when necessary.
Previous Portfolio:
Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Improved retail pharmacy efficiency by streamlining retail operations
Optimized delivery processes within the pharmacy and delivery vendors to resolve and reduce operational issues without compromising accuracy or safety standards in medication delivery.
Pharmacy Technician
National Healthcare Group
05.2004 - 01.2011
Prepared medications, verifying accuracy of dosage, side effects, interactions, and prescription instructions.
Reduced medication errors by diligently cross-checking medications against patients' profiles and proactively identified potential issues or discrepancies in medication orders, intervening with prescriber to resolve them before dispensing.
Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Maintained clean and organized work environment, adhering to 6S standards.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Aided pharmacist in ensuring smooth operations daily by reviewing and editing staff duty roster.
Education
Bachelor of Science - Biomedical Sciences
University of Western Australia
Singapore
09-2009
Diploma - Pharmaceutical Sciences
Temasek Polytechnic
Singapore
04-2004
Skills
Pharmacy operations management
Procedure development
Workflow optimization
Training and mentoring
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking Abilities
Adaptability and flexibility
Accomplishments
Collaborated with team of [Number] in the development of [Project name].
Used Microsoft Excel to develop inventory tracking spreadsheets.