Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Siti Mukarramah Talib

Summary

Dynamic Pharmacy Operations Assistant Manager with a proven track record at National Healthcare Group Pharmacy, excelling in workflow optimization and procedure development. Adept at training and mentoring teams, I drive efficiency and compliance while enhancing patient safety through meticulous attention to detail and proactive problem-solving. Committed to fostering collaboration and achieving operational excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

National Healthcare Group Pharmacy
01.2011 - Current

Current Portfolio:

  • Developed customized reports for management, enabling data-driven decision making in pharmacy operations.
  • Assisted in the development and maintenance of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
  • Project manager for new and re-development of clinics, from planning to execution stage; involving designing of pharmacy, reviewing of shop drawings, budgeting of manpower and equipment, timeline planning, assist in set-up preparation and post handover management.
  • Led and conducted regular audits of pharmacy operations to ensure clinics adhere to minimal control standards and regulations, identify areas for improvement and implement corrective actions.
  • Involved in projects aimed at streamlining of pharmacy operations for increased efficiency, implementing automation systems, new software systems and protocols.
  • Assisted in identifying and reviewing new, potential and current risks in pharmacy operations risk register.
  • Liaised with external partners and healthcare professionals to execute new collaboration programs e.g. GP and ILTC partners.
  • Evaluated staff performance to ensure meet established goals while providing coaching when necessary.


Previous Portfolio:

  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved retail pharmacy efficiency by streamlining retail operations
  • Optimized delivery processes within the pharmacy and delivery vendors to resolve and reduce operational issues without compromising accuracy or safety standards in medication delivery.

Pharmacy Technician

National Healthcare Group
05.2004 - 01.2011
  • Prepared medications, verifying accuracy of dosage, side effects, interactions, and prescription instructions.
  • Reduced medication errors by diligently cross-checking medications against patients' profiles and proactively identified potential issues or discrepancies in medication orders, intervening with prescriber to resolve them before dispensing.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Maintained clean and organized work environment, adhering to 6S standards.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Aided pharmacist in ensuring smooth operations daily by reviewing and editing staff duty roster.

Education

Bachelor of Science - Biomedical Sciences

University of Western Australia
Singapore
09-2009

Diploma - Pharmaceutical Sciences

Temasek Polytechnic
Singapore
04-2004

Skills

  • Pharmacy operations management
  • Procedure development
  • Workflow optimization
  • Training and mentoring
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Adaptability and flexibility

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Pharmacy Operations Manager

National Healthcare Group Pharmacy
01.2011 - Current

Pharmacy Technician

National Healthcare Group
05.2004 - 01.2011

Bachelor of Science - Biomedical Sciences

University of Western Australia

Diploma - Pharmaceutical Sciences

Temasek Polytechnic
Siti Mukarramah Talib