Siti Maysara Muhammad Tugimin

• Scheduling and Coordination:

- Efficiently scheduled meetings and interviews for Directors, optimizing their time management.

• Search Committee Support:

- Provided comprehensive administrative support to the Search Committee by compiling candidate's documents for review.

- Scheduled interviews and prepared lesson demonstrations, facilitating a smooth and efficient recruitment process.

• Financial Assistance:

- Assisted with invoices and claims for medical and consultancy programs, ensuring accurate submission to Finance.

• Human Resources Support:

- Played a pivotal role in the onboarding process by preparing contracts for new part-time hires, ensuring compliance with HR policies.

- Streamlined onboarding processes by creating NUS profiles for incoming part-time tutors.

• Tutoring Claims:

- Maintained meticulous documentation and accuracy in the submission of teaching claims for part-time tutors, ensuring timely reimbursements and compliance.

• General Administrative Tasks:

- Handled various ad-hoc duties, including attending walk-in inquiries, responding to general inquiries via email or phone calls, updating the staff directory list, and sending out appraisal letters to staff.

- Maintained a proactive approach to supporting the organization's administrative needs.

• Administrative Support for Research Associates:

- Provided vital administrative support to Research Associates, ensuring their work ran smoothly and efficiently.

- Managed schedules, prepared meeting materials, and organized research-related tasks.

• Financial Statement Preparation and Reporting:

- Played a key role in preparing working papers for consolidated financial statements.

- Reconciled financial records and reported findings to relevant stakeholders, contributing to accurate financial reporting.

• Procurement Coordination and Inventory Tracking:

- Facilitated procurement requests, streamlining the sourcing process for supplies and equipment.

- Tracked inventory movements, maintaining an organized and efficient inventory management system.

• Ad-hoc Duties:

- Demonstrated versatility and adaptability by assisting with various ad-hoc tasks.

- Prepared teaching materials, organized meetings, and responded to diverse organizational needs as they arose.

• Event Management and Ticket Sales Coordinator:

- Efficiently managed ticket sales for workshops, showcases, and events, both through email and the Peatix platform.

• Logistical Coordination:

- Corresponded with relevant partners to ensure seamless logistical planning and execution of events.

- Successfully managed and coordinated rehearsal and performance schedules for the youth advocacy group "Unmasked" and other projects under Acting Up.

• Customer Service:

- Managed email and phone inquiries, providing timely and professional responses to attendees and partners.

- Ensured a high level of customer satisfaction through excellent communication and service.

• Promotional Material Creation:

- Designed and created promotional e-flyers, banners, and other marketing materials to enhance event visibility.

• Course and Workshop Support:

- Assisted in preparing materials for courses, workshops, and showcases, ensuring the smooth execution of programs.

• GCAA Licensed Light Attendant:

- Hold a GCAA license for Airbus A380 and Boeing 777 aircraft, demonstrating in-depth knowledge and expertise in aircraft-specific safety procedures.

- Successfully completed required training and certifications to ensure passenger safety and well-being.

• Safety and Medical Incident Management:

- SEP trained to manage medical incidents on board, ensuring the safety and security of passengers at all times.

- Responded effectively to medical emergencies, demonstrating quick thinking and critical problem-solving skills.

• Passenger Service and Loyalty:

- Collaborated with passengers of diverse nationalities to provide exceptional customer care service throughout their flight journey.

- Promoted the frequent flyer program to build passenger loyalty and enhance their overall travel experience.

• Cabin Management:

- Maintained cleanliness and order within the cabin, ensuring the safety and comfort of all passengers.

- Demonstrated meticulous attention to detail in cabin presentation and maintenance.

• Flexibility and Adaptability:

- Exhibited flexibility by taking on different roles and tasks to ensure the smooth operation of each flight.

- Adapted to various work shifts and changing time zones, prioritising passenger well-being and satisfaction.

• Event Logistics Coordinator:

- Proficiently prepared logistics for a variety of events, ensuring all necessary resources and arrangements were in place.

- Contributed to the efficient execution of events, resulting in positive experiences for clients and guests.

• Catering and Set-Up Assistance:

- Played a vital role in catering and set-up for events, ensuring that all arrangements were executed flawlessly.

- Maintained a high standard of event presentation and guest satisfaction through meticulous attention to detail.

• Administrative Support:

- Assisted in administrative matters related to events, contributing to their smooth operation.

- Handled various administrative tasks, including documentation and correspondence.

• Database Management:

- Managed and updated the list of industry partners, VIPs, clients, and vendors in the database.

- Ensured that accurate and up-to-date information was readily accessible for event planning and client relations.

• Invitation Management:

- Collated RSVPs and sent out invitations for events, tracking guest attendance.

- Efficiently managed guest lists, ensuring a seamless check-in process for attendees.

• Administrative and Secretarial Support:

- Offered comprehensive administrative and secretarial support to the agency team, ensuring efficient and organized workflows.

- Managed and prioritized tasks to meet team needs, contributing to a productive work environment.

• Appointment and Meeting Management:

- Proficiently scheduled and managed appointments, meetings, and room and equipment bookings, optimizing time and resources.

• Email Handling and Enquiries:

- Attended to daily emails and inquiries promptly and professionally, maintaining effective communication within the agency.

• Document Management:

- Archived policies and email documents, ensuring their accessibility and organization for consultants.