Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siti Mariam Mohamad

Summary

Proven leader in the fast-paced environment of Hanbaobao Pte Ltd, adept at staff management and customer engagement. Excelled in inventory control, boosting efficiency, and fostering a team-oriented culture. Achievements include significant improvements in service delivery and operational standards, demonstrating adaptability and a strong food service background.

Overview

21
21
years of professional experience

Work History

Restaurant Manager

Hanbaobao Pte Ltd
10.2020 - 07.2024
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

1st Assistant Department Manager

Hanbaobao Pte Ltd
08.2014 - 08.2020
  • Collaborated with other departments to achieve company-wide goals and improve overall performance.
  • Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
  • Coordinated special events, ensuring seamless execution from planning to completion.
  • Increased customer satisfaction with exceptional service and timely resolution of concerns.

2nd Assistant Manager

Hanbaobao Pte Ltd
08.2010 - 08.2014
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.

Crew Leader

Hanbaobao Pte Ltd
08.2006 - 08.2010
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Crew

Hanbaobao Pte Ltd
12.2003 - 08.2006
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Education

Diploma - Diploma in Tourism

William Angliss Institute Pte Ltd
Cuppage Ochard
12.2015

Certificate 3 in Hospitality - Hospitality

University of Ballarat
04.2006

Nitec in Service Skills (Office) - Office

Institute Technical of Education
Clementi
12.2004

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Food Service Background
  • Staff Scheduling
  • Adaptable

Timeline

Restaurant Manager

Hanbaobao Pte Ltd
10.2020 - 07.2024

1st Assistant Department Manager

Hanbaobao Pte Ltd
08.2014 - 08.2020

2nd Assistant Manager

Hanbaobao Pte Ltd
08.2010 - 08.2014

Crew Leader

Hanbaobao Pte Ltd
08.2006 - 08.2010

Crew

Hanbaobao Pte Ltd
12.2003 - 08.2006

Diploma - Diploma in Tourism

William Angliss Institute Pte Ltd

Certificate 3 in Hospitality - Hospitality

University of Ballarat

Nitec in Service Skills (Office) - Office

Institute Technical of Education

Similar Profiles

CREATE PROFILE
Siti Mariam Mohamad