Siti Mardianah Binte Anuar

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
• Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
• Assist walk-in donors with the different type of charity projects. Zakat, Waqf and Global Emergency Appeal/Relief as well as local projects.
• Employed proven problem-solving techniques to resolve issues quickly and effectively.
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.

• Assisted walk-in patients to A&E with registration and payment using SAP.
• Compiled and reviewed medical charts.
• Used OAS to schedule appointments.
• Contacted insurance company to verify patient coverage when patient is admitted.
• Financial counseling to patient or next-of-kin.
• Create and issuing Death certificate during after office hours.
• And other Ad-hoc duties.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

• Assist the Station Manager in the day to day operation
• Handling fare transactions in the Passenger Service Centre
• Provide customer service and ensure that the facilities and equipments in the station are in good working order
• Assist the Station Manager in handling any incident or accidents in the station or train faults.

During my service with SMRT, I also attended CPR course and other courses pertaining to emergencies.

• Standardized office structures and processes to promote projects that aids relief support globally and locally.
• Attends to walk-in donors.
• Cashiering
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Opens and closes office as per allocated timing.
• Ensures visitors/guests to follow Safe Entry protocols.