Siti Maisarah Binte Abdul Rahim
Summary
Dynamic professional with a proven track record at Rovisys Asia, enhancing office efficiency and confidentiality. Skilled in MS Office and office management, I excel in multitasking and fostering teamwork. Achieved significant overhead cost reduction, demonstrating strong work planning and prioritization.
Overview
9
9
years of professional experience
Work History
Administrator
Rovisys Asia
01.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Infant Teacher
NTUC First Campus Co-Operative
08.2020 - 01.2023
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Implemented positive reinforcement techniques to promote desirable behavior among infants.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
Guest Service Officer
Treetop Executives Residences
06.2019 - 07.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Coordinated with vendors for repair and maintenance of hotel.
- Coordinated event bookings with catering and sales teams to ensure seamless execution of group functions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Advisor
Bershka
05.2018 - 04.2019
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Built relationships with customers and community to promote long term business growth.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Responded to in-person and telephone requests for information about company offerings.
Therapist/ Junior Consultant
Yun Nam Hair Care
04.2015 - 04.2017
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Documented patient information, treatment plans, and patient responses.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Hair And Fashion Design Traineeship
ITE -EAST
SIMEI 04.2017
GCE N LEVEL -
Si Ling Secondary School
Marsiling12.2014
Skills
- MS Office
- Documentation And Reporting
- Office Management
- Personable and Approachable
- Work Planning and Prioritization
- Deadline Adherence
- Multitasking
- Teamwork and Collaboration
- Idea Development and Brainstorming
- Customer Service
Timeline
Administrator
Rovisys Asia
01.2023 - Current
Infant Teacher
NTUC First Campus Co-Operative
08.2020 - 01.2023
Guest Service Officer
Treetop Executives Residences
06.2019 - 07.2020
Sales Advisor
Bershka
05.2018 - 04.2019
Therapist/ Junior Consultant
Yun Nam Hair Care
04.2015 - 04.2017
No Degree - Hair And Fashion Design Traineeship
ITE -EAST
GCE N LEVEL -
Si Ling Secondary School
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