Siti Khairiyah Affandi
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client's needs and return each to optimal quality of life.
Overview
14
14
years of professional experience
Work History
Manager
Ministry of Social and Family Development
03.2016 - 07.2024
- Provide case management services to low income individuals and families with multiple needs and ensure that they receive seamless and effective assistance
- Conducting holistic assessment of individual and family's needs, making relevant recommendations for assistance or referrals based on assessed needs
- Work with relevant partners and agencies to support individuals or the families as they work towards self reliance
- Assess their eligibility for Comcare schemes, process their application and disburse approved financial assistance
- Engage social/community services and government agencies to provide referral services
- Mentored new onboard staffs
Police Officer
Singapore Police Force
05.2010 - 10.2014
- Secured crime scenes, gathered evidence and questioned witnesses.
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
- Conducted preliminary investigations at scenes of major crimes.
- Manage incidents
- Restore law and order
Special Education Teacher
Rainbow Centre
12.2014 - 02.2016
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified and adapting conventional teaching methods to meet the needs of different individuals
Team Leader (Senior Manager)
Ministry of Social and Family Development
08.2024 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Education
Bachelor of Social Work - Social Work
Singapore University of Social Sciences
10.2019
Diploma in Mechatronic Engineering - Mechanical Engineering
Ngee Ann Polytechnic
05.2010
Skills
- Interdisciplinary Collaboration
- Documentation
- Critical Thinking
- Judgment and Decision-Making
- Motivational Interviewing
- Social Work
- Service Referrals
- Microsoft Office
- Community Outreach
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Team Leader (Senior Manager)
Ministry of Social and Family Development
08.2024 - Current
Manager
Ministry of Social and Family Development
03.2016 - 07.2024
Special Education Teacher
Rainbow Centre
12.2014 - 02.2016
Police Officer
Singapore Police Force
05.2010 - 10.2014
Diploma in Mechatronic Engineering - Mechanical Engineering
Ngee Ann Polytechnic
Bachelor of Social Work - Social Work
Singapore University of Social Sciences
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