Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

SITI KAMARIAH A NGALIM

Commercial & Business Development
Singapore

Work Preference

Job Search Status

Open to work

Desired Job Title

Business Development SpecialistPricing CoordinatorCustomer Account ManagerCommercial ManagerProcurement Specialist

Work Type

Full TimePart TimeContract Work

Location Preference

HybridRemoteOn-Site
Location: Singapore, SG
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionFlexible work hoursPersonal development programs

Summary

A commercial and results-oriented achiever with over 7 years of
experience in business development, strategic pricing, key accounts and customer relationship management within the aviation and logistics environment. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
Languages
1
1
Certification
14
14
years of professional experience

Work History

Social Media Community Manager

Freelance
03.2024 - 11.2025
  • Managed and monitored clients’ social media communities across Instagram, TikTok, Facebook, and other platforms, enhancing brand presence and community interactions through cloud-based management tools
  • Engaged audiences by responding to comments, messages, and user-generated content, fostering community loyalty with a consistent, brand-aligned voice
  • Monitored conversations, tracked brand sentiments, and provided actionable insights to enhance community engagement and brand reputation
  • Identified and addressed potential PR and reputational risks, escalated concerns, and implemented strategies to safeguard brand integrity, protecting overall brand reputation
  • Mentored a team of community managers, ensuring high-quality engagement, SLA adherence and best-practice execution

Commercial Manager

DP Aviation Partners
01.2023 - 02.2024
  • Managed commercial pricing strategy and revenue optimization for key accounts in O&G, odd-sized, DG, and special cargo, enhancing profitability.
  • Negotiated commercial agreements and capacity arrangements with airline principals and interline partners to improve cost efficiency and service performance.
  • Conducted market research, competitor analysis, and pricing reviews to identify cost-saving opportunities, driving better commercial outcomes.
  • Conducted market research, competitor analysis, and pricing reviews to identify cost-saving opportunities and improve commercial outcomes
  • Reviewed and approved ad-hoc pricing requests from sales team
  • Provided regional sales and marketing support to overseas stations
  • Identified and approached new airline representations for opportunities to expand the organization’s portfolio

Pricing & Marketing Manager

DP Aviation Partners
01.2019 - 12.2022
  • Developed dynamic pricing models for online & offline network based on market conditions and competitor analysis, specializing in niche and unique destinations
  • Oversaw pricing strategies and rate allocations to optimize customer bookings
  • Managed end-to-end commercial cycle, including RFQ/RFPs and contract negotiations, to deliver competitive proposals
  • Performed pricing and cost analysis to identify opportunities for savings and enhance profitability
  • Conducted client meetings and delivered impactful sales pitches and presentations to stakeholders
  • Attended overseas meetings and conferences to explore business opportunities and foster long-term partnerships
  • Initiated the creation, testing and implementation of CRM tools to improve customer data visibility and pricing processes

Sales & Marketing Executive

DP Aviation Partners
02.2017 - 12.2018
  • Conducted proactive sales outreach through prospecting, cold calling, networking, and customer visits to drive new business opportunities
  • Developed relationships with existing and potential customers to increase retention and business growth
  • Organized and led client meetings to present tailored solutions that addressed specific business challenges and fostered deeper client relationships
  • Prepared commercial proposals, tenders and bids with accurate, timely and competitive quotations based on customer requirements and market conditions
  • Organized and participated in client meetings to present tailored solutions and address specific business challenges
  • Provided market feedback and customer insights to management, informing pricing strategies and enhancing service offerings
  • Regularly provided market feedback and customer insights to management to refine pricing strategies and improve service offerings

Cabin Crew

Tiger Airways Pte Ltd
01.2012 - 01.2014
  • Provided high-quality customer service while managing operational requirements in dynamic aviation environment to enhance passenger satisfaction
  • Honed communication, problem-solving, and stakeholder management skills to effectively address customer needs
  • Collaborated with multi-cultural teams to achieve service and operational excellence during high-pressure situations
  • Assisted with various tasks during internship in a professional environment

Education

Bachelor's Degree - Business Administration in Aviation

Embry-Riddle Aeronautical University
01-2016

Diploma - Aviation Management and Services

Temasek Polytechnic
01-2014

Skills

Business Development & B2B Sales

Key Account & Partner Management

Commercial Management

Pricing & Revenue Management

Data Analysis (MS Excel, Power BI)

Aviation Cargo & Logistics

Community Engagement

Certification

SCTP Associate Data Analyst - 2024, IATA Dangerous Goods (Category 6) - 2019, 2022

Timeline

Social Media Community Manager

Freelance
03.2024 - 11.2025

Commercial Manager

DP Aviation Partners
01.2023 - 02.2024

Pricing & Marketing Manager

DP Aviation Partners
01.2019 - 12.2022

Sales & Marketing Executive

DP Aviation Partners
02.2017 - 12.2018

Cabin Crew

Tiger Airways Pte Ltd
01.2012 - 01.2014

Diploma - Aviation Management and Services

Temasek Polytechnic

Bachelor's Degree - Business Administration in Aviation

Embry-Riddle Aeronautical University

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SITI KAMARIAH A NGALIMCommercial & Business Development