Hi, I’m
Siti Hawa Mahadzir
Senior Technical Service Expert
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
years of professional experience
Work History
Merck Pte Ltd
Senior Technical Service Expert
05.2011 - Current
Job overview
- Responsible for customers' product quality complaint management.
- Responsible for customers' technical and quality inquiries relating to products and services.
- Provide differentiated service offerings to key account customers to enhance customer-centricity.
- Support commercial partners in developing strategic technical collaborations with key account customers.
- Focus on contributing to technical service capability expansion and operational excellence.
A-Bio Pharma Pte Ltd
Quality Control Analyst
1 2007 - 04.2011
Job overview
- Testing water quality and environmental parameters required for GMP production run.
- Conduct QC inspection of incoming production materials.
- Conduct USP bacterial endotoxin and bioburden assays for intermediates and finished products.
- Establish written procedures for operation of equipment and laboratory assays.
- Establish timely schedules for the preventive maintenance of laboratory equipment.
- Manage timely procurement for general laboratory and testing consumables.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
Assistant Production Engineer
01.2002 - 12.2006
Job overview
- Perform downstream purification processes for finished bulk products under GMP conditions
- Perform large and small scale buffer and media preparation under GMP conditions
- Perform water and environmental sampling for GMP production run
- Manage routine sanitisation of production equipment during batch or product changover
- Manage timely procurement for downstream purification consumables
- Establish written procedures for operation, maintenance of production equipment and downstream filtration processes
- Liaise with validation officers and equipment vendors to perform validation work (IQ/OQ) and preventive maintenance of production equipment.
Education
University of Newcastle, AustraliaSingapore
Bachelor from Environmental And Occupational Health & Safety
04.2001
Temasek PolytechnicSingapore
Diploma from Chemical Engineering
04.2001
Skills
Capability breadth in QC testing
Trained in GMP operations
Assisted in development and qualification of analytical methods
Assisted in validation of equipment and GMP operations
Sound knowledge in Quality Assurance (QA) systems for GMP manufacturing
Familiar with GMP guidelines and international standards; ie, FDA and EU guidelines, ICH Harmonised Tripartite Guideline, WHO Specifications for Pharmaceutical Preparations, official USP and BP Compendial of Standards
A member of Merck’s Safety Committee (Designation: Fire Warden)
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Dependable and Responsible
Additional Information
What I like to do outside of work: Be in the company of intimate circle of like-minded friends, enjoying good food and having meaningful conversations.
A perfect day to me is - Whole day of drama binge-ing on Netflix! Crime documentaries and psychological/horror thrillers are my favorites!
My favorite quotes: "All that is gold does not glitter; not all those who wander are lost; the old that is strong does not wither; deep roots are not reached by the frost." ~ J. R. R. TOLKIEN
Interests
A scent enthusiast: I do have an instinctive olfactory flair and am always looking to try out new perfumes. My personal collection consists mostly floral with oriental/animalic scents.
An active foodie: I truly appreciate the Asian food culture and I love trying out any Halal-certified food establishments and give my honest ratings and reviews on Google.
Avid hiphop and belly dancer: My idea of living healthy is to balance out between what I love eating to what I enjoy sweating and burning the calories out.
Love singing: A passion since I am young.