Hi, I’m
Siti Hawa Mahadzir
Senior Technical Service Expert
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
years of professional experience
Work History
Merck Pte Ltd
Senior Technical Service Expert
05.2011 - Current
Job overview
- Responsible for customers' product quality complaint management.
- Responsible for customers' technical and quality inquiries relating to products and services.
- Provide differentiated service offerings to key account customers to enhance customer-centricity.
- Support commercial partners in developing strategic technical collaborations with key account customers.
- Focus on contributing to technical service capability expansion and operational excellence.
A-Bio Pharma Pte Ltd
Quality Control Analyst
1 2007 - 04.2011
Job overview
- Testing water quality and environmental parameters required for GMP production run.
- Conduct QC inspection of incoming production materials.
- Conduct USP bacterial endotoxin and bioburden assays for intermediates and finished products.
- Establish written procedures for operation of equipment and laboratory assays.
- Establish timely schedules for the preventive maintenance of laboratory equipment.
- Manage timely procurement for general laboratory and testing consumables.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
Assistant Production Engineer
01.2002 - 12.2006
Job overview
- Perform downstream purification processes for finished bulk products under GMP conditions
- Perform large and small scale buffer and media preparation under GMP conditions
- Perform water and environmental sampling for GMP production run
- Manage routine sanitisation of production equipment during batch or product changover
- Manage timely procurement for downstream purification consumables
- Establish written procedures for operation, maintenance of production equipment and downstream filtration processes
- Liaise with validation officers and equipment vendors to perform validation work (IQ/OQ) and preventive maintenance of production equipment.
Education
University of Newcastle, AustraliaSingapore
Bachelor from Environmental And Occupational Health & Safety
04.2001
Temasek PolytechnicSingapore
Diploma from Chemical Engineering
04.2001
Skills
Capability breadth in QC testing
Additional Information
What I like to do outside of work: Be in the company of intimate circle of like-minded friends, enjoying good food and having meaningful conversations.
A perfect day to me is - Whole day of drama binge-ing on Netflix! Crime documentaries and psychological/horror thrillers are my favorites!
My favorite quotes: "All that is gold does not glitter; not all those who wander are lost; the old that is strong does not wither; deep roots are not reached by the frost." ~ J. R. R. TOLKIEN
Interests
A scent enthusiast: I do have an instinctive olfactory flair and am always looking to try out new perfumes. My personal collection consists mostly floral with oriental/animalic scents.
An active foodie: I truly appreciate the Asian food culture and I love trying out any Halal-certified food establishments and give my honest ratings and reviews on Google.
Avid hiphop and belly dancer: My idea of living healthy is to balance out between what I love eating to what I enjoy sweating and burning the calories out.
Love singing: A passion since I am young.
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