Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
OTHERS
Timeline
Generic

Siti Hawa Hussein

Singapore

Summary

My objective is to be able to carry out my duty effectively & punctually. I believe in honesty, dedication, passion, and commitment towards my employer and gaining new knowledge. I would work very hard for the development and growth of my organisation.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Customer Service Ambassador

SAFRA
01.2023 - 01.2024
  • Assist members in downloading Safra new apps in their mobile phones
  • Introduce members with our embark to Digital kiosk & concierge
  • Guide them on how to use the new Safra apps
  • Recruit National Servicemen to join membership
  • Promote ongoing membership promotion for himself and his dependants ie spouse & children
  • Assisting projects/events team during their events or promotion period
  • Issuance of vouchers and money withdrawals
  • Collection of payments such as courses, facilities, and function bookings
  • Answer inquiries and feedback via telephone and in person
  • Assisting operation Admin with booking closure and amendments when she is away
  • Internal dispatch
  • Other necessary whichever directed to us by Asst. Ops Manager

Digital Ambassador (NS55)

SAFRA
01.2022 - 01.2023
  • Assist members in downloading Safra new apps in their mobile phones
  • Recruit National Servicemen to join membership
  • Promote the ongoing membership promotion for himself and his dependants ie spouse & children
  • Contract of 1 year

Ops Admin/Support

Health Promotion Board
01.2020 - 01.2022
  • Registration
  • Ensure correct log in to the relevant Swab Registration System (SRS) before initiating client registration process
  • Assist in clients’ registration upon check in through scanning of clients’ ID
  • Proper verification of clients’ details after scanning of ID
  • Check with client for any ARI or Contra-Indication symptoms prior to issuing labels and pasting them on relevant lab forms
  • Organise clients in groups (if any) before they are being ushered to the pre-swab station.
  • Usher
  • Screening of clients’ appointment timeslot before allowing entry
  • Assist in directing the clients to the correct designated stations for pre-registration and pre-swab
  • Manage queue and crowd control of pre-registration area
  • Ensure constant communication with Site Supervisors and fellow ushers in order to maintain smooth flow of client traffic.

Admin Assistant

NTUC CLUB
01.2007 - 01.2019
  • Daily administrative work such as handling petty cash, preparing Purchase Requisition/Purchase Order, application of Island admission passes attending to inquiries via phone or email, mailing/receiving mail, filing, and other ad-hoc duties.
  • Consolidate daily remittance collections for banking via CISCO service weekly
  • Witnessed video game collections with the vendor, posted the remittance in the HMS system, and ensured the coin in the coin changing machine was sufficient and machines were in order at all times.
  • Arrange resort van for servicing & renewal of road tax/insurance
  • Arrange a Part-time driver to cover during the permanent driver’s absence ie AL or mc
  • Prepare Part-time driver’s payroll
  • Schedule meetings for the Resort Manager with Advisory Committees and other operations meetings within the departments
  • Prepare documents for the meetings and the tea break menu
  • Generate compliments and complaints reports monthly for submission to the Singapore Hotel Association every mid-year.
  • Cover full shift as Duty Manager at Front Desk when required
  • Cashiering: Collect payments e.g. bookings of rooms and rental of function halls.
  • Prepare refund for room cancellations
  • Assist the Front Office on room rental postings in the Hotel Management System (HMS).
  • Assist Sales department in assisting client for site view around the resort and functions’ room/hall.
  • @ Costa Sands Resort (Sentosa)

Duty Manager (Front Office)

NTUC CLUB
01.2001 - 01.2007
  • Run daily operations of the Resort e.g. check-in/ check-out, security, and reservations.
  • Assist guests with facilities available to ensure their enjoyable stay.
  • Promote Resort sales by up-selling our rooms and the privileges of membership.
  • Ensure that Resort guests comply with the rules and regulations set by the Resort Management.
  • Attend to booking inquiries, feedback & complaints from guests.
  • Prepare daily room statistics, update promotions, and reply to emails of guests’ inquiries
  • Ensure function sales requirements are set up and bookings are in order.
  • Cashiering: Collect payments e.g. bookings of rooms /refunds/rental of functions halls.
  • Responsible for managing the operations to make sure there’s no overbooking and any form of discrepancies in rates and to ensure that all rooms are assigned according to the preferences of resort guests.
  • To assist the Guest Relations officer in the day-to-day operations of the front office
  • Ensure that all facilities and equipment of the resorts are functioning smoothly with housekeeping and engineering dept or any follow-up works, that need attention
  • To ensure a smooth and efficient operation of the Resort in the absence of the Operations Senior Duty Manager.
  • Assist in the show rounds for functions.
  • Monitor, update, and check on daily collections and room bookings.
  • Ensure all accounting of the Resort are in order e.g.: car-park collection and daily cash.
  • Oversee the operations, checking and closing of accounts, doors, lights, and aircon units after operational hours
  • Carrying out telemarketing to members for participation, attending to general inquiries about the Resort’s programs, and facilities, and assisting in show-around during special events to VIPs and membership drives.
  • 2001 to 2006 – Attached to Costa Sands Resort (East Coast)
  • 2006 to 2007 – Attached to Costa Sands Resort (Sentosa)

Administrative/Accounts officer

NTUC CLUB
05.1995 - 06.2000
  • Reception, filing, typing reports, and recruiting new Union members
  • Assist in operations e.g., functions set up & issue flyers to a nearby neighbourhood
  • Assisted daily remittance, jackpot collections, Accounts Receivable/Accounts Payable, stock takes, and month-end closing

Administrative

Jei Yu Construction Pte Ltd
01.1993 - 01.1995
  • Assist Quality Surveyors with quotations
  • Prepare foreign workers’ salary fortnightly
  • Answer phone calls and attend to inquiries
  • Application for work permits and daily administrative work assigned by the Manager and Accountant

Education

Certificate - Office Skills

ITE Bishan
01.1993

GCE “O” Levels - undefined

Maju Secondary School
01.1991

Skills

  • Cash handling
  • Customer relations
  • Team building
  • Customer focus

Certification

  • Swabs Registration System
  • Service Recovery
  • Frontline Programme (Customer Service etc)
  • Fire Safety
  • Creative Thinking
  • EXSA Training (Silver/Gold/Star)

Languages

English & Malay

Accomplishments

  • EXSA Awards – Super Star Award 2014
  • EXSA Awards (Silver/Gold/Star)
  • Model Employee of the Quarter Award (for the quarter January to March 2011)

OTHERS

  • Computer Literacy: Proficiency in Microsoft Words/Excel
  • Marital Status: Married
  • Character Referees: Available upon request
  • Last Withdrawn Salary: $2,700.00
  • Expected Salary: $3,000.00

Timeline

Customer Service Ambassador

SAFRA
01.2023 - 01.2024

Digital Ambassador (NS55)

SAFRA
01.2022 - 01.2023

Ops Admin/Support

Health Promotion Board
01.2020 - 01.2022

Admin Assistant

NTUC CLUB
01.2007 - 01.2019

Duty Manager (Front Office)

NTUC CLUB
01.2001 - 01.2007

Administrative/Accounts officer

NTUC CLUB
05.1995 - 06.2000

Administrative

Jei Yu Construction Pte Ltd
01.1993 - 01.1995

GCE “O” Levels - undefined

Maju Secondary School

Certificate - Office Skills

ITE Bishan

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Siti Hawa Hussein