SITI HAJAR BINTI MOHAMAD ABU BAKRI
Summary
Highly-qualified Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all clients needs. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
9
9
years of professional experience
Work History
Cleaner Supervisor
ISS Facility Service Private Limited
11.2019 - Current
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored new staff on cleaning and safety protocols.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
Admin Assistant
Ministry Of Finance
12.2017 - 09.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Processed customer application form accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Quality Control
Leader Art Private Limited
05.2015 - 08.2015
- Enhanced product quality by implementing detailed inspection procedures and documentation processes.
- Streamlined quality control processes for increased efficiency and reduced production downtime.
- Reduced customer complaints with thorough analysis of product defects and prompt corrective actions.
- Increased accuracy in defect detection by upgrading equipment and refining testing methodologies.
Education
Bachelor Degree in Administrative Science - Administrative Science And Political Studies
University Technology MARA (Campus Seremban 3)
Malaysia04.2018
Skills
- Basic management skills
- Able to work in group
- Chemical Handling
- Scheduling Abilities
- Decision Making
- Able to accomplish task given within a specific time
- High encouragement to learn new knowledge
- Be able to communicate with anyone
Participations
- High Committee Members of Persatuan Seni Silat Cekak Malaysia Universiti Teknologi Mara (Negeri Sembilan, Kampus Seremban)(2015/2016)
- Participant of Jejak Warisan Pusaka at Taman Ledang Anjuran PSSCM UiTM Melaka (2016)
- Committee Members of Social Marketing Exhibition (2015)
- Committee members of ASEAN & Southeast Asia Trip to Ambassador Philippine, Denmark & Thailand in Kuala Lumpur (2014)
- Committee members of Program Jalinan Kasih Bersama Tunas Bakti & Anak-anak Yatim Jasin (2013)
References
MADAM AZLENA BINTI ABDUL JAMIL, Chief Assistant Director, 42nd Floor, Maybank tower, Kuala Lumpur, 50500, Malaysia +6013-2542796, azlena.jamil@anm.gov.my
MR. KOH WEI ZHENG, Operations Manager, ISS Facility Service Private Limited, 1 HarbourFront Place #09-01/04 Harbour Front Tower One Singapore +65 9693-2305
Timeline
Cleaner Supervisor
ISS Facility Service Private Limited
11.2019 - Current
Admin Assistant
Ministry Of Finance
12.2017 - 09.2019
Quality Control
Leader Art Private Limited
05.2015 - 08.2015
Bachelor Degree in Administrative Science - Administrative Science And Political Studies
University Technology MARA (Campus Seremban 3)
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