Siti Hajar Binte Mohamed Hussein
Summary
Hardworking and passionate job seeker with strong organizational skills seeking an entry-level administrative assistant position. Eager to utilize abilities to support the team in achieving company goals. Possessing strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Prepared to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Store Supervisor
Baazar, Anchor point
12.2023 - 12.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Store Manager
7 Eleven, Bukit Panjang
10.2019 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensure smooth running of equipment and arrange for equipment repairs and maintenance
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted senior store manager (SSM) to set up new stores, including layouts and inventory management
- Liaised with authorities in any event where there are suspected shop thefts, requiring reviewing CCTV footage
- Approved regular payroll submissions for employees.
Retail Sales Associate
7 Eleven, Choa Chu Kang
07.2014 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Floor Captain
Coastes, Sentosa
03.2008 - 04.2009
- Started as a cashier, worked up to captain in March '08 to learn more on the dining operations
- Reverted to cashier in August '08 due to pregnancy
- 2nd lead during execution of event
- Delegated duties to team members and enforced employer's rules and food service regulations
- Promoted a positive work culture by recognizing outstanding employee performance through verbal praise or incentive programs like employee-of-the-month awards.
- Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
- Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.
- Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
- Coordinated with other departments such as catering or events teams when necessary for successful execution of large-scale functions at the venue.
Cashier
Coastes, Sentosa
11.2004 - 02.2008
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
WSQ Effective office and Administrative Skills -
Impact Management Seminars
01.2025
'O' levels -
Bishan Park Secondary School
01.2001
PSLE -
Lee Kuo Chuan Primary School
01.1997
Skills
- Time management skills
- Meticulous attention to detail
- Multitasking and organization
- Documentation and recordkeeping
- Verbal and written communication
- Data entry
- Administrative support
- Event coordination
Earliest Availability Date
Immediate availability
Courses Attained
- Customer Service Training Programme (Singapore 2006)
- Hospitality Operations and Service Training Programme
- Microsoft Office 2013 Basic and Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Supervisor
Baazar, Anchor point
12.2023 - 12.2024
Store Manager
7 Eleven, Bukit Panjang
10.2019 - 11.2023
Retail Sales Associate
7 Eleven, Choa Chu Kang
07.2014 - 09.2019
Floor Captain
Coastes, Sentosa
03.2008 - 04.2009
Cashier
Coastes, Sentosa
11.2004 - 02.2008
'O' levels -
Bishan Park Secondary School
PSLE -
Lee Kuo Chuan Primary School
WSQ Effective office and Administrative Skills -
Impact Management Seminars
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