Summary
Overview
Work History
Education
Skills
Languages
Training
PERSONAL QUALITIES
Timeline
Generic
Siti Fauziah Rahman

Siti Fauziah Rahman

Summary

Over the years , I have gained knowledge in customer service , communications , sales and administrative skills through my work experiences in the retail industry and training attended.

Overview

26
26
years of professional experience

Work History

Domestic Cleaner

Islandwide Cleaning & Removal
03.2016 - Current
  • Job scobe:
  • Windows interior/exterior/panels
  • Kitchen cabinet interior/exterior
  • Wardrobe interior/exterior
  • Bathroom(scrub the floor, sink, tap)
  • Kitchen area wiping,vacumming n mopping
  • Kitchen cabinets interior/exterior
  • Doors(handles and doors)(grill)
  • Cleaning interior/exterior
  • Cleaning microvawe interior/exterior
  • Cleaning the fridge interior/exterior
  • Dusting of all the cobwebs
  • Cleaning the the stove/oven
  • House will vacuuming n mopping

Sales Associate Cum Cashier

B.U.M EQUIPMENT
09.2006 - 10.2006

Job Resposibilities:

. Duties include general retail operations- opening and closing of store

. Display items for sale accordingly

. Monitor stock and place order for new stock

. To monitor sale performance of the store

. To operate cash register and collect payment for purchases made

. Ensure accurate daily cash collections

. Prepare daily and weekly sales reports

. Provide excellent quality service to our valued

customers

. Housekeeping

Sales Associate Cum Cashier

SENTOSA GIFT SHOP
11.2006 - 04.2007

Job Resposibilities:

. Duties include general retail operations- opening and closing of store

. Display items for sale accordingly

. Monitor stock and place order for new stock

. To monitor sale performance of the store

. To operate cash register and collect payment for purchases made

. Ensure accurate daily cash collections

. Prepare daily and weekly sales reports

. Provide excellent quality service to our valued

customers

. Housekeeping

Sales Associate Cum Cashier

YGM PTE LTD
07.2003 - 08.2006

Job Resposibilities:

. Duties include general retail operations- opening and closing of store

. Display items for sale accordingly

. Monitor stock and place order for new stock

. To monitor sale performance of the store

. To operate cash register and collect payment for purchases made

. Ensure accurate daily cash collections

. Prepare daily and weekly sales reports

. Provide excellent quality service to our valued

customers

. Housekeeping

Production Operator

MAXTOR PTE LTD
04.2001 - 06.2003

. Acquire skills required for product assembly and final packaging of IT products

. Perform quality checking -Assembly storage

products and perform product testing

. Perform other ad-hoc duties when assigned

(related to store eg. pick and pack materials

for shipment)

Production Operator

DATUM POINT
03.2000 - 03.2001

. Acquire skills required for product assembly and final packaging of IT products

. Perform quality checking -Assembly storage

products and perform product testing

. Perform other ad-hoc duties when assigned

(related to store eg. pick and pack materials

for shipment)

Production Operator

Seagate
02.1998 - 01.2000

. Acquire skills required for product assembly and final packaging of IT products

. Perform quality checking -Assembly storage

products and perform product testing

. Perform other ad-hoc duties when assigned

(related to store eg. pick and pack materials

for shipment)

Chambermaid Cum Customer Service

Tai Hoe Hotel
07.2013 - 01.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Changing bedsheets
  • Cleans the bathrooms
  • Replenish the beverages
  • Change the towel

Education

GCE N LEVEL -

Yuying Secondary School
Hougang
10.1997

Skills

    SKILLS / LITERACY

    Computer Literacy:

    Microsoft office (Work and Excel) , Internet and Email

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Training

Course / Program


WSQ - Workplace ICT (Operations)

16/11/2010(completed) (NTUC LEARNING HUB)

WSQ - Basic ICT(for all levels)

09/11/2010(completed) (NTUC. LEARNING HUB)

WSQ - Initiatives & Enterprise (Operations)

29/10/2010 (completed) (KAPLAN

PROFESSIONAL)

WSQ - Communication & Relationship Management (Operations)

19/10/2010 (completed) (KAPLAN

PROFESSIONAL)

WSG - Workplace Literacy - Reading 5, Listening 5, Speaking 4 and Writing 3

30/09/2010 (completed) ( SINGSINGAPORE WORLFORCE DEVELOPMENT AGENCY

PERSONAL QUALITIES

. Dedicated amd responsible in all undertakings

. Enthusiastic and a quick learner

. Pleasant disposition , mature and responsible

. Able to work independently

. Team player with good communication skills

Timeline

Domestic Cleaner

Islandwide Cleaning & Removal
03.2016 - Current

Chambermaid Cum Customer Service

Tai Hoe Hotel
07.2013 - 01.2015

Sales Associate Cum Cashier

SENTOSA GIFT SHOP
11.2006 - 04.2007

Sales Associate Cum Cashier

B.U.M EQUIPMENT
09.2006 - 10.2006

Sales Associate Cum Cashier

YGM PTE LTD
07.2003 - 08.2006

Production Operator

MAXTOR PTE LTD
04.2001 - 06.2003

Production Operator

DATUM POINT
03.2000 - 03.2001

Production Operator

Seagate
02.1998 - 01.2000

GCE N LEVEL -

Yuying Secondary School
Siti Fauziah Rahman