Siti Farhana Sahid

Work History

United World College of South East Asia

09.2010 - Current

Handled daily scheduling tasks and provided administrative support for Vice Principal.
Organizing meetings, sending out meeting calendar invites.
Sending email out to parents and teachers.
Organizing admin matters for Parent Teacher Conferences.
Allocating students to their new classes.
Sending out letter to new parents joining the school.
Organize orientation for new students and parents.
Creating local and overseas trips into the school system.
Collecting passports and check to ensure passport is not expired and Visa is valid.
Handling telephone calls, walk-in parent and students queries.
Ensuring parents and students are assisted at all times.
Assisting students on a daily basis and ensure messages for them are passed on promptly.
Respond to emails from parents, teachers and other colleagues.
Creating forms for surveys, requesting information from parents.
Update emergency contact from parents.
Manage and coordinate with the schools for location / venue bookings.
Coordinate Primary parent events.

Servcorp Service Office

04.2006 - 08.2010

Handling a high volume of incoming telephone calls and walk-in guests at the main reception.
Ensuring customer service excellence is maintained at all times
Working with clients from various industries with regards to their administrative needs such as courier service management, stationery requisition, database updates and general office duties.
Liaising with and acting as a focal contact point to various vendors, travel agents and hotels on behalf of Servcorp and its clients including obtaining well negotiated rates.
Maintaining and programming our Cisco IP telephony systems for Servcorp’s and client’s use, including the recording of voicemail greetings
Educating and orientating our clients on the Cisco telephone and voicemail systems.
Also involved in training new Servcorp team members on the IP telephony system.
Administrating the general filing of client’s correspondences, franking of mail, postage records and mail delivery (as and when needed).
Ensuring sufficient stock of stationery supplies including printer cartridges, toners, et.c
Coordinating meetings and video/audio conferencing facilities via our online booking system
Setting up of boardrooms and meeting rooms prior to usage, including catering needs
Creating and innovating desktop publishing graphics such as cards, name tags, placemats, etc.
Using MS Office.
Liaising with our offices worldwide, providing support to both Servcorp and our clients.

HSBC Insurance – Azonic Insurance Agency

07.2004 - 04.2006

Secretarial support to 8 insurance agents which included typing and drafting of letters, proposals, etc
Checking on investment plans and updates for clients
Liaising with other insurance companies on insurance policy quotes and new policies
Arranging policy renewals for clients
Attending to telephone enquiries.

S1 Corporation Pte Ltd

07.1997 - 04.2004

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Stationery requisition
Assisting the Marketing Manager in sorting out marketing materials for presentations
Assisting the Accounts Assistant in franking of cheques and typing of accounting spreadsheets on MS Excel.

ADVENTURE TOURS PTE LTD

05.1996 - 05.1997