Siti Azhan Osman

Basic $ 2152

My roles and responsibilities are to operate the day to day running of school libraries and promote the library as a centre of learning.

I work along with the teachers, admin staff, parents and students. It's a one man show, I need to work independently.

I assist borrowing of books, conduct orientation for the new batch of Primary 1 students, cataloging of new books , weeding of old books, stocktake of 18K books, housekeeping and generate monthly reports for Top borrowers, Top titles, overdue books , loans reports and in house returns reports to the HOD English department, Library Coordinator and Professional Librarian.

I also assist teachers in setting up exhibition for science department in the Library during the Earth Week every year.

• Basic $1300 With Commission $4K - 5K per month
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Basic $2800 Manager for Nike Women at Ngee Ann City plus Zone Denmark at Greatworld City
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Established and cultivated solid business relationships with new or existing customers.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Basic $2500 With Commission $3K plus
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Built relationships with customers and community to establish long-term business growth.
• Help in setting up new stores across the island.

• Basic $1400 with commission $1800
• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Improved store appearance with effective merchandising and creative displays.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers with prompt and polite support in-person and via telephone.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Increased sales by providing exceptional customer service and product knowledge.
• Streamlined checkout process by efficiently operating cash registers and POS systems.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
• Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
• Boosted add-on sales through suggestive selling techniques and product recommendations.
• Collaborated with team members to achieve monthly sales targets and objectives.
• Located merchandise across various stores to address customer needs.
• Worked with loss prevention in monitoring shopper behavior.
• Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
• Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into the store location.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Managed cash register after end of shift to balance and record accurate transactions.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Basic $2500
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.
• Kept reception area clean and neat to give visitors positive first impression.
• Acted as first point of contact and set appointments for prospective clients.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Screened visitors and issued badges to maintain safety and security.
• Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
• Enhanced client satisfaction by efficiently managing front desk operations and providing exceptional service.
• Improved visitor experience by greeting guests warmly, ensuring a comfortable waiting area, and promptly addressing their needs.
• Assisted with the preparation of reports, presentations, and meeting materials to ensure a smooth flow of information within the organization.
• Provided administrative support for various departments during peak periods or absences of team members.
• Ordered and distributed office supplies, saving $Amount on fixed office budget.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.
• Sorted, received, and distributed mail correspondence between departments and personnel.