Siti Aqilah Binte Mohd Zin
Summary
Dynamic fitness professional with a proven track record at SWEAT LAB PTE. LTD., excelling in client satisfaction and retention. Leveraging strong problem-solving skills and attention to detail, I crafted tailored fitness plans and enhanced client experiences, fostering an inclusive environment that promoted health and well-being.
Organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Senior Fitness Coach, Sports Massage Therapist
SWEAT LAB PTE. LTD.
06.2019 - 11.2021
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Designed innovative fitness plans to keep clients engaged.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
Business Support Executive
SWEAT LAB PTE. LTD.
03.2019 - 11.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Accepted payments, issued credits and resolved billing issues.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Senior Fitness Coach
TRUE FITNESS PTE. LTD.
08.2013 - 10.2016
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
Education
Diploma - Electrical, Electronics And Communications Engineering
Nanyang Polytechnic
Ang Mo Kio2012
Skills
- Attention to detail
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Administrative support
Timeline
Senior Fitness Coach, Sports Massage Therapist
SWEAT LAB PTE. LTD.
06.2019 - 11.2021
Business Support Executive
SWEAT LAB PTE. LTD.
03.2019 - 11.2020
Senior Fitness Coach
TRUE FITNESS PTE. LTD.
08.2013 - 10.2016
Diploma - Electrical, Electronics And Communications Engineering
Nanyang Polytechnic
Similar Profiles
CHOWTHIRY TSCHOWTHIRY TS
Program/Project Manager at Info lab Pte Ltd, SingaporeProgram/Project Manager at Info lab Pte Ltd, Singapore
Edwin TanEdwin Tan
Senior Business Development Manager at Print Lab Pte LtdSenior Business Development Manager at Print Lab Pte Ltd
Jana DelaureJana Delaure
Sales Associate Specialist at WAB Lab Pte LtdSales Associate Specialist at WAB Lab Pte Ltd