SITI AISYAH BINTE MOHAMED ISMAIL

• Collaborated with restaurant partners to facilitate smooth order pickups and maintain positive working relationships.
• Acted as a brand ambassador for Foodpanda, promoting the company's values and commitment to quality service.

• Pursued a part-time degree program in Psychology while balancing work commitments, demonstrating strong time management and organizational skills.

• Developed analytical and critical thinking skills through academic projects and assignments.
• Enhanced communication and presentation skills through group discussions and presentations.
• Applied theoretical knowledge gained in the classroom to real-world scenarios, fostering a practical understanding of [mention relevant concepts or topics].
• Actively participated in extracurricular activities or student organizations related to [mention relevant activities or organizations], demonstrating leadership and teamwork abilities.

• Aided dentists in various procedures, ensuring smooth operation and patient comfort.
• Sterilized dental instruments according to industry standards, maintaining a hygienic environment.
• Conducted X-rays proficiently, assisting in accurate diagnoses and treatment planning.
• Provided exceptional customer service and patient care, addressing inquiries and concerns with empathy and professionalism.
• Managed submission of insurance/MHCP claims, ensuring timely reimbursement for services rendered.
• Dispensed medications as prescribed by dentists, adhering to regulatory guidelines.
• Utilized Excel for efficient stock taking and ordering, optimizing inventory management and cost-effectiveness.
• Updated and maintained inventory stock lists and treatment lists, facilitating seamless clinic operations.
• Spearheaded roster planning and approval of staff leave applications, ensuring adequate manpower coverage and smooth workflow.
• Demonstrated adaptability by effectively running operations single-handedly during staff shortages.
• Coordinated with the finance department to submit invoices accurately and promptly.
• Conducted training sessions for new staff on dental procedures and receptionist duties, ensuring smooth onboarding.
• Played a key role in the grand opening and setup of new clinics, training clinic in-charges on duties and protocols.

Utilized Microsoft Excel extensively for stock management and team rostering, optimizing inventory levels and ensuring efficient staff scheduling.

• Assisted dentists in various dental procedures, including cleanings, fillings, and extractions.
• Sterilized dental instruments and maintained a clean and hygienic environment.
• Took X-rays and conducted patient assessments under the supervision of the dentist.
• Provided exceptional customer service to patients, addressing inquiries and ensuring comfort.
• Managed office administration duties, including managing calls, relaying messages promptly, and maintaining administrative files in an organized manner.
• Scheduled appointments and managed schedules for colleagues, including travel arrangements.
• Assisted in planning and executing events or projects for the company and employees.
• Assisted in the onboarding process of new employees, preparing paperwork and ensuring a smooth transition into the organization.
• Supported the offboarding of staff by processing paperwork, conducting exit interviews, and coordinating the return of company property.

Dedicated and detail-oriented dental assistant with experience in assisting with various dental procedures and providing excellent patient care. Proven track record in office administration roles, including paperwork management, scheduling, and customer service. Seeking a position where I can utilize my dental assisting skills along with my administrative expertise to contribute to a dynamic dental practice.

• Aid in all forms of dental procedures to the dentist on duty.
• Sterilize dental instruments following established protocols to ensure a safe and hygienic environment.
• Take x-rays of patients' teeth and jaws, adhering to prescribed techniques and safety measures.
• Provide exceptional customer service and patient care, addressing inquiries and concerns with professionalism and empathy.
• Assist in the submission of insurance and MHCP (Medical Assistance) claims, ensuring accurate documentation and timely processing.
• Dispense medications and instructions as directed by the dentist, adhering to all relevant regulations and protocols.
• Perform general office administration duties to support the efficient operation of the dental practice.
• Ensure the status update and accuracy of all required documents, maintaining thorough and organized records.
• Prepare training schedules for staff development, coordinating sessions to enhance skills and knowledge.
• Administer paperwork for employment, including new hires, terminations, and employee records.
• Support reception duties such as answering phone calls, scheduling appointments, and ensuring safe entry of visitors.
• Assist with maintaining cleanliness and organization of the reception area and waiting room.

• Aid in all forms of dental procedures to the dentist on duty.
• Sterilize dental instruments according to established protocols, ensuring a safe and hygienic environment.
• Take x-rays of patients' teeth and jaws, following prescribed techniques and safety measures.
• Provide exceptional customer service and patient care, addressing inquiries and concerns with professionalism and empathy.
• Assist in the submission of insurance and MHCP (Medical Assistance) claims, ensuring accurate documentation and timely processing.
• Dispense medications and instructions as directed by the dentist, adhering to all relevant regulations and protocols.
• Conduct regular stocktaking of dental supplies and equipment.
• Order stocks and supplies as needed, maintaining optimal inventory levels.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies.
• Manage phone calls and correspondence, including emails, letters, and packages.
• Provide support for HR administration tasks and assist with simple bookkeeping procedures.
• Create and update records and databases with personnel, financial, and other relevant data.
• Monitor stocks of office supplies and initiate orders when necessary to prevent shortages.
• Manage relationships with office vendors, ensuring timely deliveries and resolving any issues that may arise.
• Manage provision/vouchers collections and maintain accurate records.
• Submit timely reports and prepare presentations/proposals as assigned by management.
• Assist colleagues with tasks and provide support whenever necessary, fostering a collaborative and supportive work environment.

• Aid in all forms of medical procedures to the doctor on duty.
• Replenish materials and instruments required for medical procedures.
• Take patient’s ECG and glucose readings using appropriate medical equipment.
• Provide exceptional customer service and patient care, ensuring comfort and satisfaction.
• Assist in the submission of insurance and MHCP (Medical Assistance) claims, ensuring accuracy and timeliness.
• Dispense medications as directed by the physician, adhering to all relevant regulations and protocols.
• Monitor office supplies and maintain adequate inventory levels.
• Place supply orders when necessary, ensuring timely replenishment of stock.
• Monitor and log office expenses and costs, maintaining accurate records for budgeting purposes.
• Manage all vendor invoices, ensuring timely payments and accurate record-keeping.
• Cultivate and maintain positive relationships with external vendors.
• Provide facilities management support to ensure efficient and effective delivery of logistics and support services within the office environment.
• Perform Front Desk Reception duties, including greeting visitors, answering phones, and directing inquiries to the appropriate personnel.

• Cultivated strong relationships with suppliers, negotiating favorable terms for promotional merchandise procurement.
• Informed customers about current promotions or special offers they may be eligible for based on their purchase history or preferences.
• Managed inventory levels of promotional materials, ensuring adequate supplies were available when needed for campaigns.
• Handled customer inquiries professionally, resolving issues promptly to maintain high levels of customer satisfaction.