SITI A'ISHAH BINTI ABU HASAN @ HASSAN

Managed customer orders, processed documentation, and provided excellent customer service resulting in increased customer satisfaction. Collaborated with suppliers to evaluate offers and ensure optimal pricing for non-price list items. Assisted with warehouse duties, including order picking and packing.

• Processed customer orders with high accuracy and attention to detail.
• Assisted with warehouse duties, including order picking and packing.
• Supported the sales team in processing orders and managing customer inquiries.
• Maintained strong relationships with customers, resulting in increased customer loyalty.
• Coordinated product deliveries and monitored inventory levels.
• Prepare export document (CIPL and E-form D).
• Issue DO and invoice for customer.
• Issue credit note and debit note.
• Arrange transport for delivery (Local and Export).

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Updating the manager schedule.
• Draft and typing correspondence letter and

memo for internal and external team.

• Prepare claim for staff and manager.