Siti Aishah Salleh
Summary
Well-grounded Senior Store Manager with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Senior Store Manager
Guardian Beauty And Health
05.2010 - Current
- Identified and recommended areas for improvement in processes with targeted solutions.
- Planned and assigned workload by delegating tasks and directing team members.
- Promoted business strategy by implementing improvements based on customer feedback.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
7-eleven
01.2002 - 01.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Front Desk
Amara Hotel
01.2000 - 01.2002
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Diploma in Retail Managemet -
Singapore Institute of Retail
Singapore02.2016
TDP (Training Development Programme) -
Guardian Beauty And Health
Singapore2015
GCE "O" Level -
Jin Tai Secondary School
Singapore11.2000
Skills
- Regulatory Compliance
- Program Administration
- Inventory Control
- Lead Generation
- Staff Management
- Goal Setting
- Staff Training
- Time Management
- Customer Retention
- Health and Safety
- Delegation Skills
- Employee Motivation
- Sales Promotion
Timeline
Senior Store Manager
Guardian Beauty And Health
05.2010 - Current
Store Manager
7-eleven
01.2002 - 01.2010
Front Desk
Amara Hotel
01.2000 - 01.2002
Diploma in Retail Managemet -
Singapore Institute of Retail
TDP (Training Development Programme) -
Guardian Beauty And Health
GCE "O" Level -
Jin Tai Secondary School
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