SITI AISHAH ABDUL RAHMAN
Ampang
Summary
Hey there! I'm super passionate about my work and I'm always looking for new challenges. I'm not just about administration and facility management, though. With my friendly personality, clients are happy when come to the office. I love giving clients the best customer service!
I'm a good at multi task job as well as my current job required me to do more than 4-5 task in a day but it really polish my skills and critical thinking.. I'm ready to explore new opportunities and I think I have a lot to offer your company. I've been working at Google and Medlink for almost 4 years and I've learned a ton. I'm excited to keep growing and learning with your company.
If you give me a chance, I'll work hard to help the company grow and succeed. I promise!
Overview
18
18
years of professional experience
Work History
Training coordinator cum Admin assistant
MEDILINK HEALTHCARE GROUP
07.2024 - Current
- Ensured all classrooms were prepared for training sessions, including switching on lights and air conditioning before class commencement.
- Verified that students applying for SSG grants scanned the correct QR codes each morning.
- Contacted students who were over 15 minutes late to confirm attendance and updated trainers accordingly
- Check attendance via Singpass and ensure all trainees and trainers scan for their attendance
- Managed rescheduling for absent students, including cancellation of invoices, student registrations, and SFC claims where applicable.
- Coordinated with Course Administrators (CA) for payment adjustments and reissued invoices for rescheduled classes.
- Updated calendars, training trackers, and course schedules to ensure accurate records of all rescheduled sessions.
- Printed and prepared attendance lists and certificates for upcoming classes; ensured compliance with client requests regarding certificate distribution.
- Mailed certificates to participants once they settle their payments for both individual and corporate.
- Sent course confirmation and e-learning modules one week prior to class start dates
- Monitored student payments via SFC and PayNow, issuing reminders 5, 4, 3, 2, and 1 day(s) before course commencement.
- Sent e-learning completion reminders 3, 2, and 1 day(s) before class
- Generated funding invoices and updated the Training Tracker List (invoice number, attendance status, funding amount).
- Created new class entries accurately based on the master calendar. .Clear all the invoices payment and chase payment for corporate booking
- Assist KL team to handle the corporate booking and liaise with all the agents
- .Clear all the SkillsFuture credit claim payment in TPG .
- Answering all incoming calls and do registration through phone and answer all the inquiry.
FACILITIES ASSISTANT
JLL working for Google
02.2021 - 06.2024
- Check and ensure that facilities are clean
- Assist with the set-up meeting rooms; furniture, chairs, table, projectors, easels, flip charts, white board, etc.
- Assists the facility manager and other professional staff members by carrying out daily facility operations duties like reservation, and events, performing facility walkthrough, and performing headcounts.
- Provide reservation and event management for internal and external events on a rotating schedule in building access for employees and visitors.
- Gems ticket and book all the meeting room thru calendar.
- Answer phone calls and transfer appropriately as needed.
- Administer lost and found procedures with GSRS team.
- Hand out information for the self-guided tour for Googlers from another country.
- Coordinate with main building management regarding lease agreements, needs equipment repair and building access for employees and visitors.
- Learned CPR, public hygienic procedures, and work independently.
- Perform duties to provide mailrooms, storeroom and maintenance services.
- Enter all information and inventory counts for all office equipment and facilities.
- Complete routing administration. Receive and process incoming and out delivery mail. Sort mail and parcels in transit and deliver to the appropriate location.
- Organize and maintain records for invoices, expenses and financial records.
- Design new staff information and guidelines templates and decks.
- To be responsible for all external contractors in the building on a daily basis, Cleaning, maintenance, catering plant maintenance and pest control.
- Ordering and maintaining office supplies that all employees use. Ordering new furniture as when required. Ensure attending contractors onsite have authority to work and provided the correct health and safety documentation to commence work. Record contractor. Carry out the building fire drills and ensure a maintained fire marshal system, organize fire safety training with staff in line with legislation, organize First Aid training with staff in line with legislation, activities onsite.
- To answer all department emails in a timely manner and ensuring the inbox is managed correctly.
- Cover reception and answering the phone calls as customer services.
FRONT DESK CUM THERAPIST
Medi Skin Studio
06.2018 - 01.2021
- Responsible for providing professional facial beauty, laser and body treatment to customer and creating greetings warm patients upon their arrival.
- Handle front desk and manage cash flow at the payment counter.
- Handle all the incoming and out coming call.
- Make appointment with new patient and do face analysis.
- Cross sell beauty product and supplement.
- Make sure all medical utensils are ready.
- Make sure all the operations run smoothly during operation hours.
- Provide face massage to clients and do laser treatments to client
- Make sure client have the best experience while in the clinics
- Check stocks and do inventory and stock list and update to our Doctor
- Assisting doctor when Doctor have surgery such as Eye lid surgery, nose, and etc. and make sure the operation room are neat and tidy.
FRONT DESK EXECUTIVE
Premier Clinic Sapphire Sdn. Bhd.
01.2016 - 02.2018
- Greet and welcomes patients that entered to clinic. Instruct and company patients to premier room while appointment especially when come to VIP.
- Key in patients' data for their appointments in computer system.
- Answer phone and handles calls in an efficient and friendly manner.
- Always alert and focus to answer all patients' inquiries through company phone and e-book as well.
- Keep patient record privacy and confidential.
- Prepared daily sales report every day.
- Make sure everything run smooth during operation hour.
RESERVATION & TICKETING ASSISTANT
Saudi Arabian Airlines
04.2013 - 12.2015
- Answer all the inquiries regarding information like a schedule, flight detail, procedures and also policies.
- Provide information to passengers on space reserved or available.
- Assist in controlling cash flow to ensure that daily sales report is closed on time on a daily basis.
- Provide information for passengers on space reserved or available.
- Contact customer or travel agent to advise them about flight information.
- Check flight schedule and make an reconfirm flight. Arranging reservation and routing for passenger, utilising the Amadeus system to make the booking for. Contact customer or travel agent to advise them about travel conveyance changes, flight delay and schedule.
- Issuing ticket and quoting correct fares to passengers. Key in name list group in the system especially during Hajj and Umrah season.
- Make sure all the operations run smoothly during operation hours.
VALIRAM (VICTORIA SECRET)
01.2012 - 01.2013
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers' questions.
- Directs customers by escorting them to racks and counters.
- Don't force customer, make sure customer feel comfortable for you to communicate with them
- Proactively engages with customers.reads cues and responds effectively.
- Provides customers with the perfect bra fit by asking effective questions.
- Build a strong relationship and eye contact with customers, so client will feel the connection as it's a benefit to do a cross and large sales
- Make a good sales and try to always be top 3 top sales in the store!
- Stack up and count in Stocks in and out.
- Groom nicely and have a pleasant personality and always smile!
FRONT DESK RECEPTION
HOTEL FORTUNA SDN. BHD
11.2010 - 01.2012
- To ensure the accuracy of the guest's reservations.
- Enter reservation information in computer and block room Handle all the incoming and outgoing phone calls To make sure the guest are check in and out at the correct time To be responsible for front desk float Co-ordinate room status with housekeeping department.
- Ensure compliance of safety and security standard Calmed down guest's disappointment with standard and help from related department- Give information regarding the rooms to the guest Book taxi and limo to the guest and give the excellent service
- Check the internet booking and manage with the travel agent
- Ensure office and lobby areas are kept neat and clean and make sure the operation are smoothly durin working shift.
PRODUCT ADVISOR CUM SALES ASSISTANT (PART-TIME)
BODY SHOP SDN. BHD
01.2008 - 01.2010
- Assist customer who came to the store Learn and gain experience about all product in store
- Provide feedback to all customers when they ask about product knowledge
- Assist customer to their needs such as provide information and explained the advantages of the product.
- Assist customer with their service makeup and hair treatment.
- Give them an excellent service while in duty
Education
Diploma - Medical Science
Kolej University PICOMS
Kuala Lumpur, Malaysia01.2019
Malaysian Certificate of Education (SPM) - undefined
SMK Taman Kosas
Kuala Lumpur, Malaysia01.2007
Skills
- Communication
- Organization & multitasking
- Technical tools
- Problem-solving
- Professionalism
- Empathy & customer care
- Team collaboration
- Critical Thinking
- Customer Service
- Organization and Administration
LANGUAGE
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Indonesian
Upper intermediate (B2)
Timeline
Training coordinator cum Admin assistant
MEDILINK HEALTHCARE GROUP
07.2024 - Current
FACILITIES ASSISTANT
JLL working for Google
02.2021 - 06.2024
FRONT DESK CUM THERAPIST
Medi Skin Studio
06.2018 - 01.2021
FRONT DESK EXECUTIVE
Premier Clinic Sapphire Sdn. Bhd.
01.2016 - 02.2018
RESERVATION & TICKETING ASSISTANT
Saudi Arabian Airlines
04.2013 - 12.2015
VALIRAM (VICTORIA SECRET)
01.2012 - 01.2013
FRONT DESK RECEPTION
HOTEL FORTUNA SDN. BHD
11.2010 - 01.2012
PRODUCT ADVISOR CUM SALES ASSISTANT (PART-TIME)
BODY SHOP SDN. BHD
01.2008 - 01.2010
Malaysian Certificate of Education (SPM) - undefined
SMK Taman Kosas
Diploma - Medical Science
Kolej University PICOMS
References
- Azman, Abdul Halim, TeamSide LeadManager, +6017 - 3785449, JLL working for Google
- Rosintan, Redhuan, FacilitiesCoordinator, +6019 - 5683808, JLL working for Google
- Dr, Limingky, Doctor, +6012 - 3302255, MediSkinStudio
- Emmanuel Das, Supervisor Training Department , +65 9646 0279, Medlink Healthcare
- Mahendran, Manager Training Department, +65 8110 7657, Medlink Healthcare
CORE QUALIFICATIONS
- Microsoft Word, Excel, PowerPoint
- The drive to work pro-actively independently anda part of team
- Amadeus System
- Good understanding of M7E
- The ability to multi-task effectively and prioritise work load