Siti Aisah Binte Salleh
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Super Sushi honed my expertise in food safety and customer service. Skilled in both verbal communication and food preparation procedures, I consistently improved service quality, achieving a cleaner, more efficient work environment. My proactive approach and strong work ethic significantly contributed to team performance and hygiene standards. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Service Crew Member
Super Sushi
08.2024 - 09.2024
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
Service Crew Member
Pezzo
07.2023 - 08.2024
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
Service Crew Member
Old Times Food Stall
12.2020 - 06.2022
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Service Crew Member
Science Park - Berkat Nasi Padang
01.2016 - 10.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Naval Base Secondary School
01.1985 - 05.1987
WestHill Primary School
01.1978 - 05.1984
Skills
Customer Service
Cleaning and sanitizing
Verbal and written communication
Strong Work Ethic
Cleanliness and hygiene
Food preparation procedures
Safe handling standards
Food Running
Certification
Customer Service Excellence - 1
Adapt to change - 1
People and Relationship Management - 1
Continuous Process Improvement -1
Food And Safety Hygiene -1
Pastry Preparation
Workplace Literacy -Listening
Workplace Literacy - Reading
Workplace Literacy - Speaking
Follow Food And Beverages Safety And Hygiene Policies and Procedures
Develop Personal Effectiveness at Operation Level
Timeline
Service Crew Member
Super Sushi
08.2024 - 09.2024
Service Crew Member
Pezzo
07.2023 - 08.2024
Service Crew Member
Old Times Food Stall
12.2020 - 06.2022
Service Crew Member
Science Park - Berkat Nasi Padang
01.2016 - 10.2018
Naval Base Secondary School
01.1985 - 05.1987
WestHill Primary School
01.1978 - 05.1984
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