Siti Adela Binti Mahat
Summary
Dynamic Assistant Store Manager with a proven track record at Da Paolo Italiano Ristorante, excelling in customer relations and team leadership. Enhanced customer satisfaction through effective staff training and streamlined inventory management. Recognized for fostering a positive work culture and implementing strategic merchandising to boost sales. Adaptable and skilled in problem-solving. To ensure performance and making sales targets for the outlet.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Da Paolo Italiano Ristorante
03.2011 - 09.2025
- Led and mentored front- and back-of-house teams to ensure smooth daily operations.
- Delivered personalized service to build customer loyalty.
- Managed opening and closing, cash handling, inventory checks, and ordering to reduce waste.
- Trained staff on service standards and hygiene procedures; upheld audit readiness.
- Coordinated scheduling and floor deployment to meet service demand
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Handle shift scheduling for all FOH staff team, ensuring shift manning is adequate and precise.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Body Shop Interational
01.2009 - 03.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained in-house inventory, stocks levels and matched it accordingly to POS inventory levels.
- Collaborated with team members to improve overall store performance. sharing best practices, and offering support as needed to hit store sales targets.
Supervisor
Katrina Holdings
01.2006 - 12.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Assisted in shift planning with adherence to daily operations and required manning.
Education
High School Diploma -
Sekolah Menengah Permas Jaya
Malaysia12-2004
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer relations
- Team Leader
- Staff development
- Sales support
- Product knowledge
- Food safety
- Adaptable
- Interpersonal Skills
Certification
- Food & Beverage Safety & Hygiene Policies & Procedures, Training - Aug 2011
- Food & Beverage Safety & Hygiene Policies & Procedures, Training - June 2017
Timeline
Assistant Store Manager
Da Paolo Italiano Ristorante
03.2011 - 09.2025
Sales Associate
Body Shop Interational
01.2009 - 03.2011
Supervisor
Katrina Holdings
01.2006 - 12.2008
High School Diploma -
Sekolah Menengah Permas Jaya
Similar Profiles
Ceren BukeCeren Buke
Wait Staff Member (Runner) at Da Vittorio Ristorante Italiano İstanbulWait Staff Member (Runner) at Da Vittorio Ristorante Italiano İstanbul
Shaun LucierShaun Lucier
Restaurant Waiter at Paolo Lombardi's RistoranteRestaurant Waiter at Paolo Lombardi's Ristorante
Elijah ChoongElijah Choong
Service Personnel at Da Paolo GroupService Personnel at Da Paolo Group
Yvonne WeddelYvonne Weddel
Temporary Store Manager/Assistant Store Manager at Dollar Tree StoresTemporary Store Manager/Assistant Store Manager at Dollar Tree Stores
Pratik SharmaPratik Sharma
Assistant Store Manager & Interim Store Manager at Connor ClothingAssistant Store Manager & Interim Store Manager at Connor Clothing