Siti Zaharah
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Sales Representative
Extra Space Storage
01.2025 - 04.2025
- Developed and executed sales strategies to exceed quarterly targets.
- Managed customer accounts, ensuring timely follow-ups and resolution of issues.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Cultivated relationships with customers to enhance satisfaction and retention.
Customer Service Officer
HOMETEAMNS
06.2024 - 12.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Implemented best practices that reduced complaint resolution time significantly.
- Led initiatives to optimize service delivery, contributing to increased team productivity and morale.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Executive
Big M Marine
06.2022 - 05.2024
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Customer Service Supervisor
Skyventure VWT, Ifly Singapore
10.2013 - 05.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Passenger Service Agent
Dnata Singapore
04.2013 - 04.2014
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Ticketing Staff Member
Sentosa Leisure Management
03.2010 - 03.2013
- Enhanced customer satisfaction by efficiently handling ticketing transactions and addressing inquiries.
- Streamlined the ticket purchasing process for a smoother guest experience.
- Assisted in revenue growth by upselling premium seating options and addons.
- Collaborated with team members to ensure timely resolution of customer issues, resulting in increased loyalty.
- Facilitated group bookings, providing top-notch service to large parties and corporate clients.
- Reduced wait times by quickly processing payments and issuing tickets during peak hours.
Education
Yishun Secondary School
12.2009
Skills
- Sales Execution - Experienced
- Customer Service - Experienced
- Communication - Experienced
- Marketing Strategies - Skillful
- Teamwork - Expert
- Microsoft Office Proficiency - Experienced
Timeline
Sales Representative
Extra Space Storage
01.2025 - 04.2025
Customer Service Officer
HOMETEAMNS
06.2024 - 12.2024
Sales Executive
Big M Marine
06.2022 - 05.2024
Customer Service Supervisor
Skyventure VWT, Ifly Singapore
10.2013 - 05.2022
Passenger Service Agent
Dnata Singapore
04.2013 - 04.2014
Ticketing Staff Member
Sentosa Leisure Management
03.2010 - 03.2013
Yishun Secondary School