SITI WAHIDAH BTE AHMAD (ALEEYA)
Singapore
Summary
Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Smilefocus Dental Clinic
05.2024 - Current
- Managed sensitive patient information with strict adherence to guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
Retail Supervisor
WINE CONNECTION
10.2022 - 05.2024
- Provide efficient customer service to customers on wine knowledge.
- Cashiering
- Maintain store appearance and housekeeping standards
- Resolve customer complaints
- Worked with restaurant management to develop and implement strategies to increase sales and profitability
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Spearheaded successful loyalty program, increasing repeat business and customer engagement.
- Marked-down clearance items and relocated merchandise to proper store areas.
Part-time Waitress
WINE CONNECTION
12.2018 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Hawker
DAPUR ALEEYA
04.2018 - 11.2018
- Company Overview: Own Business
- Managed food preparation.
- Managed opening and closing of stall.
- Managed kitchen Inventory.
- Handled financial and accounting matters.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Supervisor
HARRY'S INTERNATIONAL PTE LTD
09.2016 - 03.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Personal Assistant
PRESTIGE TOURS & EVENTS MANAGEMENT
05.2014 - 07.2016
- Handled financial and accounting matters for Chairman.
- Ensured all equipment and facilities are always ready and prepared for the appointments
- Took notes and prepared necessary documentations.
- Other administrative works such as coordinating the calls etc.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
Waitress
HARRY'S INTERNATIONAL PTE LTD
01.2012 - 01.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Senior Tour Executive
MISA TRAVEL PTE LTD
01.2009 - 01.2012
- Handled Visa liaison matters.
- Upselling of travel insurance policies.
- Exceeded sales targets consistently by actively identifying potential clients and offering tailored travel solutions based on their needs.
- Delivered exceptional pre-booking support to clients via phone calls or emails, addressing questions or concerns promptly while demonstrating expertise in the company''s product offerings.
- Launched new tour products successfully by conducting market research and designing enticing packages that catered to various traveler interests and budgets.
- Assisted travelers throughout their journey as needed, including handling emergencies or unexpected situations professionally.
- Resolved complex issues or discrepancies in travel plans, maintaining a professional demeanor under pressure to ensure client satisfaction.
- Established rapport with repeat customers, resulting in loyal clientele base and increased referrals.
- Cultivated strong relationships with vendors and suppliers to provide the best possible travel experience for clients.
- Fostered a positive work environment by promoting team collaboration and open communication among colleagues.
- Enhanced client satisfaction by personalizing itinerary planning based on their preferences and interests.
- Built personal relationships with guests to promote positive experiences.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Dental Assistant
ALEXANDRA HOSPITAL
01.2004 - 01.2009
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
Senior Tour Executive
MISA TRAVEL PTE LTD
01.2000 - 01.2004
- Handled Visa liaison matters.
- Upselling of travel insurance policies.
- Exceeded sales targets consistently by actively identifying potential clients and offering tailored travel solutions based on their needs.
- Delivered exceptional pre-booking support to clients via phone calls or emails, addressing questions or concerns promptly while demonstrating expertise in the company''s product offerings.
- Launched new tour products successfully by conducting market research and designing enticing packages that catered to various traveler interests and budgets.
- Assisted travelers throughout their journey as needed, including handling emergencies or unexpected situations professionally.
- Resolved complex issues or discrepancies in travel plans, maintaining a professional demeanor under pressure to ensure client satisfaction.
- Established rapport with repeat customers, resulting in loyal clientele base and increased referrals.
- Cultivated strong relationships with vendors and suppliers to provide the best possible travel experience for clients.
- Fostered a positive work environment by promoting team collaboration and open communication among colleagues.
- Enhanced client satisfaction by personalizing itinerary planning based on their preferences and interests.
- Built personal relationships with guests to promote positive experiences.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
'N' LEVEL -
MONK'S HILL SECONDARY SCHOOL
01.1997
PSLE -
ANG MO KIO NORTH PRIMARY
01.1993
Skills
- Critical thinking skills
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Patient records management
- Healthcare
- Registration and scheduling
Certification
- Galileo System Professional
- Abacus System Professional
- WSET Level 1 in Wine Qualifications
Languages
English
Malay
Mandarin
Timeline
Patient Care Coordinator
Smilefocus Dental Clinic
05.2024 - Current
Retail Supervisor
WINE CONNECTION
10.2022 - 05.2024
Part-time Waitress
WINE CONNECTION
12.2018 - 10.2022
Hawker
DAPUR ALEEYA
04.2018 - 11.2018
Supervisor
HARRY'S INTERNATIONAL PTE LTD
09.2016 - 03.2018
Personal Assistant
PRESTIGE TOURS & EVENTS MANAGEMENT
05.2014 - 07.2016
Waitress
HARRY'S INTERNATIONAL PTE LTD
01.2012 - 01.2014
Senior Tour Executive
MISA TRAVEL PTE LTD
01.2009 - 01.2012
Dental Assistant
ALEXANDRA HOSPITAL
01.2004 - 01.2009
Senior Tour Executive
MISA TRAVEL PTE LTD
01.2000 - 01.2004
PSLE -
ANG MO KIO NORTH PRIMARY
'N' LEVEL -
MONK'S HILL SECONDARY SCHOOL
Similar Profiles
Barbara OngBarbara Ong
Patient Care Coordinator (Senior) at Smilefocus Dental ClinicPatient Care Coordinator (Senior) at Smilefocus Dental Clinic
Shaun PRATHEEKSHA KOCHUMONShaun PRATHEEKSHA KOCHUMON
Receptionist and Administrative Assistant at Darwin Dental Clinic (DDC) and Palmerston Dental Clinic (PDC) DoHReceptionist and Administrative Assistant at Darwin Dental Clinic (DDC) and Palmerston Dental Clinic (PDC) DoH
Doaa ElshounyDoaa Elshouny
Dental Associate at Radius Dental Clinic ( U Of A Dental Clinic )Dental Associate at Radius Dental Clinic ( U Of A Dental Clinic )