Siti 'Umrah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational performance.
Overview
6
6
years of professional experience
Work History
Insurance Claims Officer
Raffles Health Insurance
25 Tannery Lane Singapore 347786
01.2015 - 12.2017
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Coordinated with healthcare providers to verify treatment plans and expenses.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Sales Team Leader
Granton Singapore
Hong Kong Street
01.2012 - 12.2014
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
Education
'O' Levels -
Telok Kurau Sec Sch
Telok Kurau Road11-2005
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Team collaboration
- Data analysis
- Decision-making
- Interpersonal communication
- Database management
- Customer service
- Claims processing
- Attention to detail
- Teamwork and collaboration
- Records management
- Verbal and written communication
Additional Information
Established and managed a thriving wholesale haircare company for the past 5 years, which now runs independently on e-commerce platforms, including its own website.
Timeline
Insurance Claims Officer
Raffles Health Insurance
01.2015 - 12.2017
Sales Team Leader
Granton Singapore
01.2012 - 12.2014
'O' Levels -
Telok Kurau Sec Sch