Siti Sundari
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2026
2026
years of professional experience
Work History
Restaurant Waitress
Omakase Burgers 2017-2019
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
Junior Chef
Tsui Wah Hongkong Restaurant 2020-2022
- Adapted quickly to new recipes, techniques, and equipment changes within the kitchen environment.
- Implemented time management strategies to ensure that each dish was prepared accurately and served promptly.
- Assisted in training new kitchen staff members, improving overall team performance and productivity.
- Contributed to a decrease in kitchen accidents by consistently adhering to safety protocols and promptly addressing any hazards or concerns.
Retail Sales Associate
Money Max Jewellery 2022-Presents
01.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Supported store management in planning and executing seasonal promotions and sales events.
Education
O Levels And Above -
Business And Entertainment
Indonesia 01.2010
Skills
- Teamwork and collaborations
- Problem-solving skills
- Excellent people skills
- Relationship building
- Sales strategies
- Exceptional customer service
- Verbal/written communication
- Sales goals attainment
Languages
English
Bilingual or Proficient (C2)
Mandarin
Advanced (C1)
Melayu
Bilingual or Proficient (C2)
Bahasa Indonesia
Bilingual or Proficient (C2)
Timeline
Retail Sales Associate
Money Max Jewellery 2022-Presents
01.2022 - Current
Restaurant Waitress
Omakase Burgers 2017-2019
Junior Chef
Tsui Wah Hongkong Restaurant 2020-2022
O Levels And Above -
Business And Entertainment
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