Siti Siti

• Staff Management: Supervised sales associates, managed schedules, trained new employees, and evaluated performance.
• Customer Service: Demonstrated excellent customer service, handled escalations, and built strong customer relationships.
• Sales and Profitability: Worked towards achieving sales targets, implemented sales strategies, and tracked KPIs.
• Store Operations: Oversaw store opening and closing procedures, managed cash handling, and ensured store maintenance.
• Reporting and Administration: Prepared daily sales reports, analyzed sales data, and maintained clear communication with store management and staff.

Major Accomplishments:

• Involved in Tory Burch PA visit event in April 2023.
• Currently on a development plan for Assistant Store Manager.

• Customer Service: Handled customer complaints professionally, provided style advice, and resolved issues.
• Transactions: Operated the cash register, processed returns, and ensured accurate recording of transactions.
• Cash Reconciliation: Closed cash registers, counted money, and prepared cash deposits.
• Reporting: Completed sales reports and provided feedback to management.
• Team Collaboration: Collaborated with team members, participated in meetings, and assisted in training new employees.
• Merchandising: Maintained and updated product displays, and followed company guidelines for product placement.

Major Accomplishments:

• Served as VM Ambassador in 2021, assisting with merchandise placement.

• Customer Service: Provided accurate information about products and services, offered assistance to customers, and resolved issues promptly.
• Sales and Promotions: Informed customers about current promotions, upsold, and cross-sold products to increase sales.
• Product Recommendations: Understood customer needs and recommended products accordingly.
• Assistance and Fitting Rooms: Assisted customers with fitting rooms and provided style advice.
• Stock Management: Monitored and replenished stock levels.

Major Accomplishments:

• Achieved Top 3 RTW sales for 2 consecutive years in 2018.

• Customer Service: Provided detailed information about products and services, addressed customer inquiries, and ensured a positive shopping experience for all customers.
• Store Maintenance: Ensured all products were properly priced and labeled, and maintained a visually appealing store.
• Transactions: Operated cash registers, handled financial transactions, processed returns, exchanges, and refunds according to store policies.
• Reporting and Feedback: Completed sales reports and inventory updates, provided feedback to management, and reported any store maintenance or security concerns.
• Team Collaboration: Worked collaboratively with team members and management, participated in team meetings and training sessions.

Major Accomplishments:

• Served as second store in-charge and key holder at Ion & Paragon for 2 years.
• Managed the team and assisted with sales and store visual merchandising at Vivo City.