SITI SARAH SAKINAH BTE KHALIB
Outlet Manager
Singapore
Summary
Outlet manager with leadership experience and conflict resolution skills of more than 3 years of café experience. Effective and knowledgeable in providing guest satisfaction.
Overview
14
14
years of professional experience
Work History
Outlet Manager
The Coffee Bean & Tea Leaf Pte Ltd
01.2012 - Current
- Responsible for taking care of staff, store, customers and operations. Ensure to handle customer complaints, paperwork and tasks given by upper management have to be done by due time and date. Able to work well with consistency under a fast paced environment with team members. Able to work independently during peak hours to deliver quality beverages according to the company’s quality standards and SOP. Promote every promotional food & beverages, retail item when new products are launched.
- Train staff in customer services, POS systems, follow SOP and keep operations on the loop. Ordering of production, warehouse, milk, juices, and retail items. The store has to be neat, clean and customer service has to be consistent at all times.
- Certificates received:
- Follow Food & Beverage Safety and Hygiene Policies and Procedures 2012
- Interact with guests 2012 & 2013
- Prepare & Serve Non Alcoholic Beverages 2012
- Gourmet Preparation Skills 2012
- 3 Excellent Service Rendered certs 2014
- Singapore Barista Competition 2016
- Supervisory Skills 2017
Captain
Flash Coffee Pte Ltd
09.2021 - 12.2021
- Responsible to take care of staffs, store, customers, operations and ordering. Gain an experience as a team leader. Able to work well with consistency under fast pace environment with team members. Consistently communicate with other captains for stocks transfer, staffing and operations matters. Ensure ordering and paperwork has to be done before dateline. Ordering through different vendors and to manage par level. Train on trainees on customer services, delegate tasks to team members on daily operations, POS systems, follows drinks and snacks SOP and keep operations on the loop.
Supervisor
Rocky Master - The Coffee Connection Pte Ltd
05.2019 - 08.2021
- Provide excellent customer service experience and build rapport with customers. Create a great working environment for the team. Train on trainees, delegate tasks accordingly, follow up on company’s SOP. To assist assistant and outlet managers in store operations during scheduled shifts. Ensure daily operation runs smoothly and teamwork with team members. Tasks that have done are ordering of frozen, chilled, dry stocks and disposable items. Ordered whole list of different external suppliers for kitchen products as well.
- Certificates received:
- Excellent Service Award 2020
SATS Flight Controller
SATS
09.2013 - 02.2014
- 5 months of school internship at Changi airport. Handling congestion at departure gate, checking passports for boarding - ensure passenger's identity matches them, assist passenger when they needed help around the airport. Welcoming them to Singapore once they landed. Assist on special passengers - Infant, minor passengers, special needs and elderly passengers.
- Certificates received:
- Completed industrial attachment at Changi airport on Sept 2013 to Feb 2014
Education
Diploma - Leadership & People Management
07.2018
- Modules that are competent
- Enable People
- Manage Achievement of Results
- Lead Team
- Manage Change
- Cultivate Workplace
- Manage Self
Higher NITEC - Passenger Services
01.2014
- April - June 2013 ITE College West Dress-Up Day Best Dressed Class Award
- Participating in the Overseas Sports & Cultural Programmed at Melacca on 25 Mar to 25 Mar 2013
- Participated in the 2013 Formula 1 Singtel Singapore Grand Prix
- Successfully completed Industrial Attachment at Changi Airport on 1st Sept 2013 to 28 February 2014
NITEC - Service Skills (Office)
01.2011
- Top 25% in terms of academic performance in the level and stream/course and good conduct in school
- Edusave Academic Achievement Award 2011
NITEC - Service Skills (Tourism)
01.2009
Completed industrial attachment at Tully’s Coffee on Oct 2009 to Feb 2010
Skills
Issue resolution
Task-oriented
Strategic thinker
Active listening skills
Customer service skills
Hourly shift management
POS systems
Staff training and development
Opening and closing procedures
Meets sales goals
Motivated team player
Timeline
Captain - Flash Coffee Pte Ltd
09.2021 - 12.2021
Supervisor - Rocky Master - The Coffee Connection Pte Ltd
05.2019 - 08.2021
SATS Flight Controller - SATS
09.2013 - 02.2014
Outlet Manager - The Coffee Bean & Tea Leaf Pte Ltd
01.2012 - Current
Kaplan Professional - Diploma, Leadership & People Management
ITE College West - Higher NITEC, Passenger Services
ITE College West - NITEC, Service Skills (Office)
ITE College West - NITEC, Service Skills (Tourism)