Siti Raidah
Summary
Operations Specialist with a proven track record at Golden Village Multiplex Pte Ltd, enhancing operational efficiency and customer satisfaction. Skilled in logistics management and fostering team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Specialist
Golden Village Multiplex Pte Ltd
03.2023 - Current
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
Assistant Cinema Manager
Golden Village Multiplex Pte Ltd
11.2021 - 01.2023
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Cinema Executive
Golden Village Multiplex Pte Ltd
01.2020 - 10.2021
- Prepared annual data to determine metrics for operational performance.
- Located bottlenecks to streamline existing processes.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Management Trainee
Golden Village Multiplex Pte Ltd
04.2017 - 12.2019
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cinema Service Crew
Golden Village Multiplex Pte Ltd
04.2015 - 04.2017
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
Part-Time Customer Service
Delifrance Singapore
01.2013 - 04.2014
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Diploma - Electrical Engineering (Clean Energy Management)
Ngee Ann Polytechnic
Singapore2015
High School Diploma -
West Spring Secondary School
Singapore2011
No Degree -
West View Primary School
SingaporeSkills
- Logistics Management
- Performing Audits
- Resource Planning and Scheduling
- Process Documentation
- Planning and coordination
- Operations coordination
- Ensure price tagging is correct
Certification
Basic Food Hygiene
Music (Guitar, Singing)
I love to play guitar and cover songs. Although I may not excel in singing, I love to do it anyway.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Interests
I love to engage with people, be it from workplace or non-workplace I have developed a new interest in improving myself in terms of character development, being able to work efficiently and coping with work-life balance simultaneously Strongly keen in achieving more milestones in time to come I am driven to learn and be better in my current field work or new field work in the future
Reading
I love to read novels and self-help books. It calms my mind and ignite the creativity in me.
Timeline
Operations Specialist
Golden Village Multiplex Pte Ltd
03.2023 - Current
Assistant Cinema Manager
Golden Village Multiplex Pte Ltd
11.2021 - 01.2023
Cinema Executive
Golden Village Multiplex Pte Ltd
01.2020 - 10.2021
Management Trainee
Golden Village Multiplex Pte Ltd
04.2017 - 12.2019
Cinema Service Crew
Golden Village Multiplex Pte Ltd
04.2015 - 04.2017
Part-Time Customer Service
Delifrance Singapore
01.2013 - 04.2014
Diploma - Electrical Engineering (Clean Energy Management)
Ngee Ann Polytechnic
High School Diploma -
West Spring Secondary School
No Degree -
West View Primary School
Basic Food Hygiene
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